Crisp is a French customer support suite (shared inbox, chat widget, CRM, knowledge base) that charges a flat monthly price per workspace with a fixed number of seats and no conversation cap. Paid plans run from Mini at US$45 a month for 4 seats to Plus at US$295 for 20, and the Hugo AI agent is metered through included USD credits. Crisp suits small and growing teams that want a predictable bill, many channels and data held in the EU.
Bottom line
- Best for: Teams wanting flat pricing and EU hosting
- Not for: Crisp is not for teams that need an independently audited vendor, because Crisp states it has had no SOC 2 audit and holds no ISO 27001 certificate.
- Paid plans from: US$45 per workspace per month, billed monthly
- The catch: The Crisp watermark stays on every plan below Plus at US$295 a month, and the Free plan has no full conversation history and caps you at 100 customer profiles.
Score breakdown
Crisp scores 7.2 out of 10 on rubric v1.0. The rubric rates what can be verified from public information, not how the widget performs on a live site.
A free plan with no documented cap on conversations and at least two seats, but with branding that stays or a short chat history.
More than 50 and up to 125 a month.
No AI chatbot is offered, or either the price or the billable unit is missing from the vendor's public pages.
Everything in level 4 plus mobile SDKs or voice, and a public app marketplace or API.
EU hosting exists but only on higher plans or by contract; or EU hosting on every plan without an independent security audit (SOC 2 or ISO 27001) of the vendor itself.
Key facts
- Vendor
- Crisp IM SAS
- Headquarters
- Nantes, France · founded 2015
- Pricing model
- Per workspace
- Paid plans from
- US$45 per workspace per month, billed monthly
- Prices published in
- USD
- Free plan
- Yes — Free
- AI chatbot
- Hugo — billed per credit
- Channels
- Website chat, Email, Messenger, Telegram, Instagram, WhatsApp, SMS, Voice
- Languages
- Widget in 60+ languages · German: Yes · Spanish: Yes
- EU data hosting
- Yes
- Compliance
- GDPR DPA (all plans), EU hosting (all plans), Published sub-processor list, 2FA
- Integrations
- Shopify, WooCommerce, WordPress, PrestaShop, Adobe Commerce, HubSpot, Salesforce, Zapier
Strengths
- Every plan, including Free, has unlimited conversations; Crisp's pricing page describes a flat rate per workspace regardless of volume.
- Essentials covers 10 seats for US$95 a month, so a team of 5 or 10 pays one flat price.
- Data is held in the EU on every plan including Free, with a DPA on all plans and a published sub-processor list.
- Channel reach is wide: email, Messenger, Telegram, Instagram, WhatsApp, SMS and phone across the paid plans, plus iOS, Android and React Native SDKs and developer APIs on every plan.
- The widget is documented in 60+ languages including German and Spanish, and nonprofits and students get 50% off.
Weaknesses
- By Crisp's own statement it has not undergone a SOC 2 audit and only aligns with ISO 27001 rather than holding the certificate.
- The Free plan is chat widget and contact form only, with no AI credits, no canned responses, no internal notes and no full conversation history.
- Mini stops at 4 seats and cannot buy extra limits, so a fifth agent means moving to Essentials.
- No yearly price or yearly discount is published; yearly billing can be switched on after subscribing, and VAT is added on top of the USD prices.
- Hugo AI has no published pay-as-you-go rate, so cost beyond the included credits can only be estimated from the vendor's per-conversation range.
What the free plan allows
| Free plan | Free plan | Source |
|---|---|---|
| Free seats | 2 — capped | Source |
| Conversations | Unlimited — no practical limit | Source |
| Chat history | Not documented — the vendor does not document this | — |
| Remove branding | No — blocked or missing | Source |
| AI on the free plan | No — blocked or missing | Source |
| Beyond website chat | Chat only — capped | Source |
Crisp's Free plan documents 2 seats and unlimited conversations, the chat widget and contact form, conversation transcripts, mobile and desktop apps, chat SDKs, EU hosting and a DPA. It stops at 100 customer profiles, leaves out full conversation history (the window in days is not published), and includes no Hugo credits. Email, Messenger and Telegram start on Mini, WhatsApp and Instagram on Essentials, and the Crisp watermark comes off only on Plus. Canned responses, internal notes, file sharing and proactive messages are also missing. Crisp's paid-plan trial runs 14 days without a card, and its live chat page advertises up to 30 days when advanced features are configured. See how it compares in the free live chat ranking.
Free-plan audit: does your team fit a free live chat plan? · Is a free live chat plan enough for your team?
Published prices
| Plan | Price | Source |
|---|---|---|
| Mini (4 seats) | US$45 per workspace per month, billed monthly | Source |
| Essentials (10 seats) | US$95 per workspace per month, billed monthly | Source |
| Plus (20 seats) | US$295 per workspace per month, billed monthly | Source |
| Plus, additional agent | US$10 per seat per month, billed monthly | Source |
Crisp charges a flat monthly price per workspace, billed in USD with VAT on top, and every plan includes unlimited conversations. A team of 2 fits the Free plan's 2 seats if it can live without full history, channels beyond chat and AI; a team of 2 that wants email and Hugo pays US$45 for Mini. A team of 5 outgrows Mini's hard cap of 4 seats and pays US$95 for Essentials, and a team of 10 pays the same US$95, because Essentials includes 10 seats. Beyond that, Plus at US$295 includes 20 seats and adds agents at US$10 each a month; the compare table shows no extra-agent price on Essentials, while the limits article says operator limits can be raised there at prices shown only in the app. The per-seat vs per-workspace guide explains why flat pricing rewards growing teams, and Crisp vs Intercom shows the contrast with a per-seat model.
How the AI is billed
Crisp bills its Hugo AI agent in USD-denominated credits consumed per token, not per message or per resolution. Each paid plan includes a monthly allowance: US$5 on Mini, US$25 on Essentials and US$75 on Plus, which the pricing page estimates at around 90, 450 and 1,350 automated conversations; Free includes none. Crisp's help centre puts a full Hugo conversation at around US$0.05–US$0.10 and calls that only an estimate, and cost varies with conversation length, knowledge-source size, language and the model chosen. At the top of that range the included credits cover roughly half the advertised conversation counts, since those counts assume the low end. Tests, training and Playground use also consume credits, including during the trial, while workflows do not. When credits run out Hugo stops and conversations go to humans unless Pay-As-You-Go is switched on, and no Pay-As-You-Go rate card is published; credits reset on day 4 of each month. Crisp moved AI replies from free to this paid model in February 2026. The AI billing guide compares credit billing with per-resolution pricing. Source
Data hosting and languages
Crisp's help centre states that all Crisp data is held in the European Union: messaging data in the Netherlands and plugin data in Germany on DigitalOcean's EU subsidiary, encrypted backups on AWS in Ireland, and AI infrastructure with Scaleway in France. Relay servers in the United States, the United Kingdom and Singapore hold connection logs only, and third-party AI models are off by default; Crisp's summer 2026 update added an EU hosting option for Gemini models. EU hosting and a DPA are listed on every plan including Free, and the sub-processor list is published. Crisp states it has not been through a SOC 2 audit and describes ISO 27001 only as alignment. The widget is documented in 60+ languages including German and Spanish, and LiveTranslate on Essentials and above covers 50 languages. See the EU-hosted live chat ranking for how this compares.
Verdict
Crisp is the pick for a team of 5 to 10 that wants one predictable bill, EU hosting and a wide channel list, because Essentials covers 10 seats with unlimited conversations for US$95 a month. Budget carefully for Hugo, whose overage cost is only an estimate, and accept that white labelling needs Plus. Teams whose procurement requires a SOC 2 or ISO 27001 report from the vendor should compare Tidio, and teams that want unlimited free seats should read the tawk.to review.
Related pages
- Crisp pricing explainedpricing
- Tidio vs Crispvs
- Crisp vs Intercomvs
- Best live chat software in 2026best list
Frequently asked questions
Is Crisp free?
Yes, Crisp has a Free plan with 2 seats and unlimited conversations. It covers the chat widget and contact form only, caps the workspace at 100 customer profiles, leaves out full conversation history and includes no Hugo AI credits. The Crisp watermark stays until the Plus plan.
How much does Crisp cost for 5 agents?
Crisp costs US$95 a month for 5 agents on the Essentials plan, billed monthly in USD with VAT on top. Mini at US$45 stops at 4 seats, so it cannot hold a fifth person. Essentials includes 10 seats and unlimited conversations, so the price stays the same up to 10 agents.
Does Crisp have EU hosting?
Yes. Crisp states that all its data is held in the EU, with messaging data in the Netherlands and plugin data in Germany, on every plan including Free. A DPA is included on all plans and the sub-processor list is published. Crisp also states it has not had a SOC 2 audit and is not ISO 27001 certified.
How is Crisp's Hugo AI billed?
Hugo is billed in USD credits consumed per token, not per message or resolution. Mini includes US$5 a month, Essentials US$25 and Plus US$75, and Crisp estimates a full Hugo conversation at around US$0.05–US$0.10. Beyond the included credits Hugo stops unless Pay-As-You-Go is switched on, and no Pay-As-You-Go rate card is published.
Can you remove the Crisp branding?
Only on the Plus plan, which costs US$295 a month and removes the We run on Crisp watermark. Free, Mini and Essentials keep it, and Free also leaves out widget customisation. Crisp does not sell branding removal as a separate add-on.
Sources
- Crisp pricing — Crisp · 18 September 2026
- Getting started with the Free plan — Crisp · 18 September 2026
- Hugo pricing and billing explained — Crisp · 18 September 2026
- How to increase my limits and quotas — Crisp · 18 September 2026
- Crisp EU GDPR compliance status — Crisp · 18 September 2026
- Crisp compliance status with SOC 2 — Crisp · 18 September 2026
- Crisp compliance with ISO 27001 — Crisp · 18 September 2026
- Crisp sub-processors — Crisp · 18 September 2026
- What languages are supported by Crisp — Crisp · 18 September 2026
- Chatbox SDKs — Crisp · 18 September 2026
- About Crisp — Crisp · 18 September 2026
- Crisp live chat — Crisp · 18 September 2026
- Crisp AI Core Update (Hugo launch, AI replies become paid) — Crisp · 18 September 2026
- Summer 2026 Crisp product update — Crisp · 18 September 2026
This page was researched and drafted with AI assistance from the sources listed on it. We have not installed or tested these products ourselves. Method: How we review