Tidio is a Polish live chat and help desk suite that sells three separately metered quotas: human-handled conversations, Lyro AI Agent conversations and Flows chatbot visitors. Every self-serve plan, including Free, includes 10 seats, so the bill grows with conversation volume rather than headcount, from US$29 a month billed monthly on Starter. Tidio suits small shops and support teams with several people but modest, predictable chat volume.
Bottom line
- Best for: Small teams with low, predictable chat volume
- Not for: Tidio is not for teams with high or spiky chat volume, because every tier is a monthly conversation cap and agents lose access to new messages when the cap is hit.
- Paid plans from: US$24.17 per workspace per month, billed annually
- The catch: The Free plan covers only 50 human-handled conversations a month, and at the limit agents can neither see nor answer new messages until the quota resets or the plan is upgraded.
Score breakdown
Tidio scores 6.1 out of 10 on rubric v1.0. The rubric rates what can be verified from public information, not how the widget performs on a live site.
A free plan exists, but it is documented as a single seat or fewer than 100 conversations a month, so it works as a demo rather than a support channel.
More than 125 and up to 250 a month.
Price and unit are public, but the written definition leaves common cases open, or the vendor's own pages contradict each other on what is billed.
Everything in level 3 plus WhatsApp, Shopify and WooCommerce, and a widget in German and Spanish.
EU hosting for a self-serve customer on every paid plan, plus the vendor's own SOC 2 or ISO 27001.
Key facts
- Vendor
- Tidio
- Headquarters
- Szczecin, Poland · founded 2013
- Pricing model
- Tiers by conversation volume
- Paid plans from
- US$24.17 per workspace per month, billed annually
- Prices published in
- USD
- Free plan
- Yes — Free
- AI chatbot
- Lyro AI Agent — billed per conversation
- Channels
- Website chat, Email, Messenger, Instagram, WhatsApp
- Languages
- Not documented · German: Yes · Spanish: Yes
- EU data hosting
- Yes
- Compliance
- SOC 2 Type II, GDPR DPA (on request), CCPA/CPRA, EU-US Data Privacy Framework
- Integrations
- Shopify, WooCommerce, WordPress, Squarespace, HubSpot, Salesforce, Zendesk, Zapier
Strengths
- Every self-serve plan, Free included, comes with 10 seats, so adding a second, fifth or tenth agent costs nothing extra.
- Tidio states that all customer data is stored in EEA member countries on AWS, on every plan, and its trust centre reports a completed 2026 SOC 2 Type II audit.
- Messenger, Instagram, WhatsApp and email are listed on every plan including Free, alongside Shopify, WooCommerce and WordPress integrations.
- Lyro AI Agent prices are published tier by tier, from US$39 a month for 50 Lyro conversations billed monthly, and Lyro can be bought without a Customer Service plan.
- A 7-day trial of all features needs no credit card and drops back to the Free plan at the end instead of charging.
Weaknesses
- At the monthly conversation cap agents can no longer see or reply to incoming messages; the help centre warns at 80% of the quota but the lock-out is hard.
- Automatic upgrades are switched on by default for monthly paid plans and move the account to the next tier at 95% of any quota.
- Tidio's own pages disagree on what a billable conversation is, when quotas reset, and whether a returning visitor starts a new Lyro conversation.
- The Tidio logo cannot come off on Free or Starter; the No Tidio branding add-on is sold from Growth, and only its annual-view price of US$16.67 a month is shown.
- Mobile SDKs are listed only on the quote-only Premium plan, and the OpenAPI only on Plus, which starts with a US$300 monthly platform fee plus unpublished usage rates.
What the free plan allows
| Free plan | Free plan | Source |
|---|---|---|
| Free seats | 10 — capped | Source |
| Conversations | 50 / month — capped | Source |
| Chat history | Not documented — the vendor does not document this | — |
| Remove branding | No — blocked or missing | Source |
| AI on the free plan | 50, one-off — capped | Source |
| Beyond website chat | Yes — no practical limit | Source |
Tidio's Free plan documents 10 seats, 50 billable conversations a month per project, 100 Flows visitors reached a month, and Messenger, Instagram, WhatsApp and email. The limit is where it stops: at 50 human-handled conversations the help centre says you can no longer see or answer incoming messages. The AI allowance is a one-off 50 Lyro conversations that never resets, which Tidio itself calls basically a form of free trial. The Tidio branding stays, and no plan-specific chat history period is published; the help centre only says live conversations older than 30 days are solved automatically. See how it ranks among free live chat plans.
Free-plan audit: does your team fit a free live chat plan? · Is a free live chat plan enough for your team?
Published prices
| Plan | Price | Source |
|---|---|---|
| Starter (100 conversations) | US$24.17 per workspace per month, billed annually | Source |
| Starter (100 conversations) | US$29 per workspace per month, billed monthly | Source |
| Growth (250 conversations) | US$49.17 per workspace per month, billed annually | Source |
| Growth (250 conversations) | US$59 per workspace per month, billed monthly | Source |
| Growth (400 conversations) | US$89 per workspace per month, billed monthly | Source |
| Growth (600 conversations) | US$129 per workspace per month, billed monthly | Source |
| Growth (800 conversations) | US$159 per workspace per month, billed monthly | Source |
| Growth (1,000 conversations) | US$179 per workspace per month, billed monthly | Source |
| Growth (1,500 conversations) | US$249 per workspace per month, billed monthly | Source |
| Growth (2,000 conversations) | US$349 per workspace per month, billed monthly | Source |
| Plus, platform fee (usage billed separately) | US$300 per month, billed monthly | Source |
| Lyro AI Agent (50 conversations) | US$32.50 per month, billed annually | Source |
| Lyro AI Agent (50 conversations) | US$39 per month, billed monthly | Source |
| Lyro AI Agent (100 conversations) | US$75 per month, billed monthly | Source |
| Lyro AI Agent (150 conversations) | US$110 per month, billed monthly | Source |
| Lyro AI Agent (200 conversations) | US$140 per month, billed monthly | Source |
| Lyro AI Agent (300 conversations) | US$210 per month, billed monthly | Source |
| Lyro AI Agent (500 conversations) | US$350 per month, billed monthly | Source |
| Lyro AI Agent (750 conversations) | US$525 per month, billed monthly | Source |
| Lyro AI Agent (1,000 conversations) | US$700 per month, billed monthly | Source |
| Flows (2,000 visitors reached) | US$24.17 per month, billed annually | Source |
| Flows (2,000 visitors reached) | US$29 per month, billed monthly | Source |
| No Tidio branding add-on | US$16.67 per month, billed annually | Source |
Tidio prices by conversation volume, not by seat. Starter costs US$29 a month billed monthly for 100 billable conversations, and Growth runs from US$59 for 250 conversations to US$349 for 2,000; annual billing gives 2 months free, which is why the pricing page, set to annual by default, shows lower figures such as US$24.17. Because 10 seats are included everywhere, a team of 2, 5 or 10 pays the same for the same volume: a team of 2 with light traffic fits Starter, while a team of 5 answering a few hundred chats lands on a mid Growth tier such as US$129, and a busy team of 10 can reach the top Growth tier. Lyro AI Agent and Flows are separate monthly subscriptions added on top, and anything beyond the top Growth tier moves to Plus at US$300 a month plus usage at rates Tidio does not publish. The per-seat vs per-workspace guide explains why this model favours larger teams with low volume, and the Tidio vs Crisp comparison sets it against a flat workspace price.
How the AI is billed
Tidio bills its Lyro AI Agent per Lyro conversation from a monthly quota bought separately, from US$39 for 50 conversations up to US$700 for 1,000, which works out at about US$0.78 per conversation on the smallest tier and US$0.70 on the larger ones. A Lyro conversation is any thread in which Lyro replies at least once, however many messages follow, so a chat Lyro touches but does not resolve still uses quota; an immediate handoff to a human is not deducted. The catch is a contradiction: the help centre says a thread closes after 15 minutes of inactivity and a returning visitor's new message is counted again, while the pricing FAQ says a returning customer still counts as a single conversation. The help centre also contradicts itself on whether Lyro Tasks draw on the Flows quota. Pay-per-resolution billing and the headline rate from US$0.50 per conversation apply only to the Plus and Premium plans. The AI billing guide compares this unit with per-resolution pricing elsewhere. Source
Data hosting and languages
Tidio's help centre states that all data is stored on servers in EEA member countries, on AWS, with no customer-selectable region and no UK region documented. Two exceptions are stated: billing details go to the US subsidiary Tidio LLC, and some support agents outside the EEA work under a DPA and standard contractual clauses. The trust centre reports a completed 2026 SOC 2 Type II audit; a DPA is signed on request by email, the sub-processor list is named in the trust centre but could not be opened, and Tidio says it has no formal HIPAA compliance documentation. The widget ships pre-translated language packs including German and Spanish, without a published total, and the help centre says Lyro supports 48 languages. More on hosting in the EU-hosted live chat ranking.
Verdict
Tidio is a strong fit for a team of up to 10 people who handle a modest, steady number of chats, because seats are free and only volume is billed. Keep an eye on the conversation cap, turn off automatic upgrades if you want a fixed bill, and budget Lyro AI Agent as a separate line. Teams with high or unpredictable volume should look at Crisp, whose workspace price does not cap conversations, and teams that want a genuinely free plan with no conversation cap should read the tawk.to review.
Related pages
- Tidio pricing explainedpricing
- The best Tidio alternativesalternatives
- Tidio vs Crispvs
- LiveChat vs Tidiovs
- tawk.to vs Tidiovs
- Best live chat software in 2026best list
Frequently asked questions
Is Tidio free?
Yes, Tidio has a Free plan with 10 seats, but it covers only 50 human-handled conversations a month. When that cap is reached, agents cannot see or answer new messages until the quota resets or the account upgrades. The Tidio branding stays on the widget and the 50 free Lyro AI conversations are a one-off allowance that never resets.
How much does Tidio cost for 5 agents?
Tidio charges the same for 5 agents as for one, because every self-serve plan includes 10 seats. The price depends on how many conversations the team handles: Starter is US$29 a month billed monthly for 100 conversations, and Growth runs from US$59 to US$349 depending on volume. Lyro AI Agent is extra. The Tidio pricing page works through teams of 2, 5 and 10.
Does Tidio have EU hosting?
Yes. Tidio's help centre states that all data is stored on servers in EEA member countries, on AWS, on every plan. Billing details are transferred to Tidio's US subsidiary, and a DPA is available on request by email. Tidio reports a completed 2026 SOC 2 Type II audit.
How is Tidio's Lyro AI billed?
Lyro AI Agent is billed per Lyro conversation, meaning any thread where Lyro replies at least once, from a monthly quota starting at US$39 for 50 conversations billed monthly. Unresolved chats count, while an immediate handoff to a human does not. Tidio's help centre says a visitor who returns after 15 minutes of inactivity starts a new billable conversation, but its pricing FAQ says a returning customer still counts once.
Can you remove the Tidio branding?
Not on the Free or Starter plans. Tidio sells a No Tidio branding add-on from the Growth plan, shown at US$16.67 a month on the annual-billing view of the pricing page; the monthly-billing price of the add-on is not shown. Custom branding is included on Plus.
Sources
- Tidio pricing — Tidio · 18 September 2026
- Lyro AI Agent — Tidio · 18 September 2026
- About Tidio — Tidio · 18 September 2026
- The free version and downgrading your account — Tidio · 18 September 2026
- The monthly conversations limit — Tidio · 18 September 2026
- The Lyro AI agent limit — Tidio · 18 September 2026
- The monthly flow limit — Tidio · 18 September 2026
- Automatic upgrades — Tidio · 18 September 2026
- Chat history — Tidio · 18 September 2026
- Change and add languages in your chat widget — Tidio · 18 September 2026
- Lyro multilanguage support — Tidio · 18 September 2026
- Privacy Policy and GDPR compliance — Tidio · 18 September 2026
- How are security matters handled at Tidio — Tidio · 18 September 2026
- Tidio trust centre — Tidio · 18 September 2026
- Tidio integrations — Tidio · 18 September 2026
- Tidio mobile SDK — Tidio · 18 September 2026
This page was researched and drafted with AI assistance from the sources listed on it. We have not installed or tested these products ourselves. Method: How we review