Crisp charges a flat monthly price per workspace, billed in USD with VAT on top, and every plan includes unlimited conversations. A team of 2 fits the Free plan's 2 seats if it can live without full history, channels beyond chat and AI; a team of 2 that wants email and Hugo pays US$45 for Mini. A team of 5 outgrows Mini's hard cap of 4 seats and pays US$95 for Essentials, and a team of 10 pays the same US$95, because Essentials includes 10 seats. Beyond that, Plus at US$295 includes 20 seats and adds agents at US$10 each a month; the compare table shows no extra-agent price on Essentials, while the limits article says operator limits can be raised there at prices shown only in the app. The per-seat vs per-workspace guide explains why flat pricing rewards growing teams, and Crisp vs Intercom shows the contrast with a per-seat model.
- Paid plans from
- US$45 per workspace per month, billed monthly
- Pricing model
- Per workspace
- Free plan
- Yes — Free
- EU data hosting
- Yes
Published prices
| Plan | Price | Source |
|---|---|---|
| Mini (4 seats) | US$45 per workspace per month, billed monthly | Source |
| Essentials (10 seats) | US$95 per workspace per month, billed monthly | Source |
| Plus (20 seats) | US$295 per workspace per month, billed monthly | Source |
| Plus, additional agent | US$10 per seat per month, billed monthly | Source |
What it costs at 2, 5 and 10 seats
The cheapest published route on Crisp for three team sizes, from list prices. It is the same arithmetic as the free-plan audit tool; your bill may differ.
| Product | 2 seats · 100 conversations a month | 5 seats · 500 conversations a month | 10 seats · 2,000 conversations a month |
|---|---|---|---|
| Crisp | Free (Free) | US$95 a month (Essentials) | US$95 a month (Essentials) |
The worked examples use Crisp's monthly prices, the only ones it publishes, treat Mini as capped at 4 seats, and leave out VAT and any Hugo Pay-As-You-Go usage beyond the included credits.
What the free plan allows
| Free plan | Free plan | Source |
|---|---|---|
| Free seats | 2 — capped | Source |
| Conversations | Unlimited — no practical limit | Source |
| Chat history | Not documented — the vendor does not document this | — |
| Remove branding | No — blocked or missing | Source |
| AI on the free plan | No — blocked or missing | Source |
| Beyond website chat | Chat only — capped | Source |
Crisp's Free plan documents 2 seats and unlimited conversations, the chat widget and contact form, conversation transcripts, mobile and desktop apps, chat SDKs, EU hosting and a DPA. It stops at 100 customer profiles, leaves out full conversation history (the window in days is not published), and includes no Hugo credits. Email, Messenger and Telegram start on Mini, WhatsApp and Instagram on Essentials, and the Crisp watermark comes off only on Plus. Canned responses, internal notes, file sharing and proactive messages are also missing. Crisp's paid-plan trial runs 14 days without a card, and its live chat page advertises up to 30 days when advanced features are configured. See how it compares in the free live chat ranking.
How the AI is billed
Crisp bills its Hugo AI agent in USD-denominated credits consumed per token, not per message or per resolution. Each paid plan includes a monthly allowance: US$5 on Mini, US$25 on Essentials and US$75 on Plus, which the pricing page estimates at around 90, 450 and 1,350 automated conversations; Free includes none. Crisp's help centre puts a full Hugo conversation at around US$0.05–US$0.10 and calls that only an estimate, and cost varies with conversation length, knowledge-source size, language and the model chosen. At the top of that range the included credits cover roughly half the advertised conversation counts, since those counts assume the low end. Tests, training and Playground use also consume credits, including during the trial, while workflows do not. When credits run out Hugo stops and conversations go to humans unless Pay-As-You-Go is switched on, and no Pay-As-You-Go rate card is published; credits reset on day 4 of each month. Crisp moved AI replies from free to this paid model in February 2026. The AI billing guide compares credit billing with per-resolution pricing. Source
Free-plan audit: does your team fit a free live chat plan? · Per-seat vs per-workspace pricing: what your team size does to the bill · How live chat vendors bill for AI
Related pages
- Crisp reviewreview
Sources
- Crisp pricing — Crisp · 18 September 2026
- Getting started with the Free plan — Crisp · 18 September 2026
- Hugo pricing and billing explained — Crisp · 18 September 2026
- How to increase my limits and quotas — Crisp · 18 September 2026
- Crisp EU GDPR compliance status — Crisp · 18 September 2026
- Crisp compliance status with SOC 2 — Crisp · 18 September 2026
- Crisp compliance with ISO 27001 — Crisp · 18 September 2026
- Crisp sub-processors — Crisp · 18 September 2026
- What languages are supported by Crisp — Crisp · 18 September 2026
- Chatbox SDKs — Crisp · 18 September 2026
- About Crisp — Crisp · 18 September 2026
- Crisp live chat — Crisp · 18 September 2026
- Crisp AI Core Update (Hugo launch, AI replies become paid) — Crisp · 18 September 2026
- Summer 2026 Crisp product update — Crisp · 18 September 2026
This page was researched and drafted with AI assistance from the sources listed on it. We have not installed or tested these products ourselves. Method: How we review