Zendesk charges per agent, and live chat starts at Suite Team: US$69 an agent a month billed monthly or US$55 billed annually. Suite Growth costs US$115 or US$89 and Suite Professional US$149 or US$115; Suite Enterprise is quote-only, and Suite Growth appears only in the plan-comparison table, not among the headline plan cards, so it is unclear whether new customers can buy it self-serve. The cheaper Support Team plan (US$19 billed annually) has the web widget but not the messaging and live chat feature set, so it is not counted as a live chat plan here. A team of 2 on Suite Team pays twice the seat price, a team of 5 five times and a team of 10 ten times, before automated resolutions beyond the allowance or the Copilot add-on at US$50 an agent a month. Monthly prices were read from the data behind the pricing page's billing toggle, which advertises 20% off for annual billing; see the Intercom vs Zendesk comparison for a side-by-side view.
- Paid plans from
- US$55 per seat per month, billed annually
- Pricing model
- Seats plus AI usage
- Free plan
- No free plan · 14-day trial
- EU data hosting
- On some paid plans
Published prices
| Plan | Price | Source |
|---|---|---|
| Suite Team | US$55 per seat per month, billed annually | Source |
| Suite Team | US$69 per seat per month, billed monthly | Source |
| Suite Growth | US$89 per seat per month, billed annually | Source |
| Suite Growth | US$115 per seat per month, billed monthly | Source |
| Suite Professional | US$115 per seat per month, billed annually | Source |
| Suite Professional | US$149 per seat per month, billed monthly | Source |
| Support Team (no live chat) | US$19 per seat per month, billed annually | Source |
| Support Team (no live chat) | US$25 per seat per month, billed monthly | Source |
| AI agents, committed automated resolution | US$1.50 per resolution | Source |
| AI agents, pay-as-you-go automated resolution | US$2 per resolution | Source |
| Copilot add-on | US$50 per seat per month | Source |
What it costs at 2, 5 and 10 seats
The cheapest published route on Zendesk for three team sizes, from list prices. It is the same arithmetic as the free-plan audit tool; your bill may differ.
| Product | 2 seats · 100 conversations a month | 5 seats · 500 conversations a month | 10 seats · 2,000 conversations a month |
|---|---|---|---|
| Zendesk | US$138 a month (Suite Team) | US$345 a month (Suite Team) | US$690 a month (Suite Team) |
The arithmetic prices every agent on Suite Team at US$69 billed monthly, the cheapest plan with messaging and live chat, and excludes automated resolutions beyond the included allowance and add-ons such as Copilot.
What the free plan allows
Zendesk has no free plan. Its free standalone Chat Lite plan became a legacy plan in 2021, and Zendesk no longer sells standalone Chat to new customers, so live chat now comes only with a Zendesk Suite subscription. The 14-day free trial needs no credit card and, according to Zendesk's trial page, usually starts on Suite Professional, a higher plan than Suite Team, so check which features you will keep after it ends. Eligible startups can apply to Zendesk for Startups, which the pricing page describes as 6 months free for up to 50 agents; the startups page says partner referrals can extend this to up to 2 years free.
How the AI is billed
Zendesk bills its AI agents per automated resolution: a conversation the AI agent handled without escalation to a human, which a large language model then verifies as resolved after the conversation ends through inactivity. Messaging conversations end 2 hours after the last message by default, adjustable up to 72 hours, and email after 72 hours. Since May 18, 2026, Zendesk sorts conversations into three tiers and only the Verified tier is counted, so the customer never has to confirm anything: silence plus the model's judgment is enough. Each plan includes a monthly allowance per agent, 5 on Suite Team and 10 on Suite Growth and Suite Professional, up to 10,000 a year per account; the allowance expires annually without rollover. Zendesk's pages disagree on Suite Enterprise: the pricing table says 15 per agent a month, the automated-resolutions help article gives Enterprise the same figure as Suite Professional, 10. Beyond the allowance, resolutions cost US$1.50 each when bought in advance in blocks of at least 100, or US$2 pay-as-you-go, billed monthly; when the allowance runs out, an admin chooses between pausing the AI agents and paying as you go. Zendesk claims its AI agents resolve up to 80% of interactions; that is a marketing figure. The guide to how vendors bill for AI compares this unit with others. Source
Free-plan audit: does your team fit a free live chat plan? · Per-seat vs per-workspace pricing: what your team size does to the bill · How live chat vendors bill for AI
Related pages
- Zendesk reviewreview
- The best Zendesk alternativesalternatives
Sources
- Shopify integration — Zendesk · 18 September 2026
- WordPress plugin — Zendesk · 18 September 2026
- Zendesk pricing — Zendesk · 18 September 2026
- Zendesk free trial — Zendesk · 18 September 2026
- About automated resolutions for AI agents — Zendesk · 18 September 2026
- About automated resolution tiers — Zendesk · 18 September 2026
- Announcing expanded access to AI agent capabilities for all Zendesk customers — Zendesk · 18 September 2026
- About the Data Center Location add-on — Zendesk · 18 September 2026
- Regional Data Hosting Policy — Zendesk · 18 September 2026
- Messaging vs live chat: which is right for you? — Zendesk · 18 September 2026
- About Zendesk Chat plan types (legacy) — Zendesk · 18 September 2026
- Zendesk Trust Center — Zendesk · 18 September 2026
- Zendesk live chat — Zendesk · 18 September 2026
- Zendesk AI agents — Zendesk · 18 September 2026
- Zendesk Copilot — Zendesk · 18 September 2026
- Zendesk for Startups — Zendesk · 18 September 2026
- Hello Sugar customer story — Zendesk · 18 September 2026
- Zendesk completes acquisition of Forethought — Zendesk · 18 September 2026
- Consortium led by Hellman & Friedman and Permira completes acquisition of Zendesk — Permira · 18 September 2026
- Zendesk press — Zendesk · 18 September 2026
- Zendesk on the Vendr marketplace — Vendr · 18 September 2026
This page was researched and drafted with AI assistance from the sources listed on it. We have not installed or tested these products ourselves. Method: How we review