Intercom charges per full seat, with a minimum of 1: Essential costs US$39 a seat a month billed monthly or US$29 billed annually, Advanced US$99 or US$85, and Expert US$132 billed annually. The monthly figures come from data embedded in the pricing page, whose visible toggle defaults to annual, and the page's FAQ names only Essential and Advanced as self-serve plans, so Expert's US$139 monthly figure may not be available without a contract. A team of 2 on Essential pays twice the seat price, a team of 5 five times and a team of 10 ten times, before any Fin outcomes, usage-charged channels or add-ons such as Copilot (US$35 an agent a month billed monthly). Advanced adds 20 free Lite seats for internal collaborators, but Lite seats cannot send messages. Eligible startups can apply to the Early Stage programme, which starts at US$33 a month in year one; Fin and Salesforce had announced no change to Intercom pricing as of this review. See the Intercom vs Zendesk comparison for how its seat prices compare.
- Paid plans from
- US$29 per seat per month, billed annually
- Pricing model
- Seats plus AI usage
- Free plan
- No free plan · 14-day trial
- EU data hosting
- On some paid plans
Published prices
| Plan | Price | Source |
|---|---|---|
| Essential | US$29 per seat per month, billed annually | Source |
| Essential | US$39 per seat per month, billed monthly | Source |
| Advanced | US$85 per seat per month, billed annually | Source |
| Advanced | US$99 per seat per month, billed monthly | Source |
| Expert | US$132 per seat per month, billed annually | Source |
| Expert | US$139 per seat per month, billed monthly | Source |
| Fin AI Agent, per outcome | US$0.99 per resolution | Source |
| Fin AI Agent, per sales qualification | US$9.99 | Source |
| Fin Voice, per voice outcome (via sales) | US$1.99 | Source |
| Copilot add-on | US$29 per seat per month, billed annually | Source |
| Copilot add-on | US$35 per seat per month, billed monthly | Source |
| Proactive Support Plus add-on | US$99 per workspace per month | Source |
| Pro add-on | US$99 per workspace per month | Source |
| Early Stage (eligible startups, year 1) | US$33 per workspace per month | Source |
What it costs at 2, 5 and 10 seats
The cheapest published route on Intercom for three team sizes, from list prices. It is the same arithmetic as the free-plan audit tool; your bill may differ.
| Product | 2 seats · 100 conversations a month | 5 seats · 500 conversations a month | 10 seats · 2,000 conversations a month |
|---|---|---|---|
| Intercom | US$78 a month (Essential) | US$195 a month (Essential) | US$390 a month (Essential) |
The arithmetic prices every seat on Essential at US$39 billed monthly and excludes Fin outcomes, usage-charged channels and add-ons, so the real bill for a team using Fin will be higher.
What the free plan allows
Intercom has no free plan. The 14-day trial needs no credit card and, according to the pricing page, includes all features, Fin and add-ons, with Fin outcomes unlimited during the trial. After the trial, the cheapest route is Essential at US$29 a seat a month on annual billing, which keeps the Intercom branding on the Messenger. Startups that have raised no more than US$10,000,000, are not already customers and meet a headcount limit can apply to Early Stage: 93% off in year one, with 300 Fin outcomes a month, falling to 50% and 25% off in the next two years. Intercom states the headcount limit two ways: the pricing page says 15 employees or fewer, the help article says fewer than 15. Leaving the programme forfeits the remaining discounts.
How the AI is billed
Intercom bills Fin AI Agent per outcome, at most one per conversation: US$0.99 for a resolution, a procedure handoff or a disqualification, and US$9.99 for a sales qualification. Intercom's help article counts a resolution when the customer either confirms the answer was satisfactory or exits without requesting further help after Fin's last answer, so silence is billed as an assumed resolution; the article we read does not state how long the silence must last. A procedure handoff is billed even though a human takes over, if you built the Procedure to end with a handoff. You pay nothing when Fin cannot answer, fails an action or the customer asks for a human, and a resolution is refunded if the conversation is reopened. There is no included allowance on standard plans. Fin Voice costs US$1.99 per voice outcome through sales on intercom.com, while fin.ai/pricing still describes voice as custom pricing. Fin on another helpdesk, without Intercom seats, has a minimum of 50 outcomes a month. Intercom claims a 76% average resolution rate in the Messenger; that is the vendor's figure. The guide to how vendors bill for AI compares outcomes with sessions and credits. Source
Free-plan audit: does your team fit a free live chat plan? · Per-seat vs per-workspace pricing: what your team size does to the bill · How live chat vendors bill for AI
Related pages
- Intercom reviewreview
- The best Intercom alternativesalternatives
Sources
- Shopify integration — Fin (Intercom) · 18 September 2026
- WordPress plugin — Fin (Intercom) · 18 September 2026
- Intercom pricing — Fin · 18 September 2026
- Fin pricing — Fin · 18 September 2026
- Fin AI Agent outcomes — Fin · 18 September 2026
- Your workspace settings — Fin · 18 September 2026
- Early Stage program — Fin · 18 September 2026
- Usage-based channels — Fin · 18 September 2026
- Regional data hosting — Fin · 18 September 2026
- How data is hosted and processed in Intercom — Fin · 18 September 2026
- Intercom security — Fin · 18 September 2026
- Localize the Messenger to work with multiple languages — Fin · 18 September 2026
- Use Intercom in your preferred language — Fin · 18 September 2026
- Omnichannel helpdesk — Fin · 18 September 2026
- Intercom live chat — Fin · 18 September 2026
- Installing Intercom — Fin · 18 September 2026
- About Fin — Fin · 18 September 2026
- Today, Intercom becomes Fin — Fin · 18 September 2026
- Salesforce signs definitive agreement to acquire Fin — Salesforce · 18 September 2026
- Salesforce completes acquisition of Fin — Salesforce · 18 September 2026
- Lightspeed customer story — Fin · 18 September 2026
- Intercom on the Vendr marketplace — Vendr · 18 September 2026
This page was researched and drafted with AI assistance from the sources listed on it. We have not installed or tested these products ourselves. Method: How we review