tawk.to has no paid plans: the core product is free, and everything sold is an add-on priced per property per month. A team of 2, 5 or 10 pays nothing for agents or conversations, because the free product documents unlimited agents and unlimited chats. Costs appear only when you buy add-ons: Remove Branding at $39 billed monthly or $348 a year per the help center, AI Assist Growth at $29 a month, Video + Voice + Screensharing at $49 a month, or Hired Agents from $129 a month for the Part-time package. The headline hourly rate for Hired Agents of $1 applies only to the round-the-clock package at $728 a month. See LiveChat vs tawk.to and tawk.to vs Tidio for how this compares with paid models.
- Paid plans from
- Free
- Pricing model
- Free, with paid add-ons
- Free plan
- Yes — Free
- EU data hosting
- No
Published prices
| Plan | Price | Source |
|---|---|---|
| Remove Branding, per property | $39 per month, billed monthly | Source |
| Remove Branding, per property | $29 per month, billed annually | Source |
| Remove Branding, as advertised on the pricing page | $29 per month | Source |
| Video + Voice + Screensharing, per property | $49 per month, billed monthly | Source |
| Video + Voice + Screensharing, per property | $29 per month, billed annually | Source |
| AI Assist Growth, per property | $29 per month | Source |
| AI Assist, 1,000 extra credits | $30 | Source |
| AI Assist, extra credit (sold in blocks of 1,000) | $0.03 per credit | Source |
| Hired Agents Part-time, per property | $129 per month, billed monthly | Source |
| Hired Agents Full-time, per property | $380 per month, billed monthly | Source |
| Hired Agents Double-Shift, per property | $520 per month, billed monthly | Source |
| Hired Agents Evenings and Weekends, per property | $610 per month, billed monthly | Source |
| Hired Agents 24x7-365, per property | $728 per month, billed monthly | Source |
| Virtual Assistants, per hour (from) | $7 | Source |
| Voice Agents (from, plus usage) | $49 per month | Source |
| Data Enrichment, per property (from) | $59 per month | Source |
What it costs at 2, 5 and 10 seats
The cheapest published route on tawk.to for three team sizes, from list prices. It is the same arithmetic as the free-plan audit tool; your bill may differ.
| Product | 2 seats · 100 conversations a month | 5 seats · 500 conversations a month | 10 seats · 2,000 conversations a month |
|---|---|---|---|
| tawk.to | Free (Free) | Free (Free) | Free (Free) |
The worked examples are free at every team size because tawk.to documents unlimited agents and conversations; where branding must come off, the arithmetic uses the help center's $39 monthly price, the higher of the two figures tawk.to publishes and the only one tied to a stated billing period.
What the free plan allows
| Free plan | Free plan | Source |
|---|---|---|
| Free seats | Unlimited — no practical limit | Source |
| Conversations | Unlimited — no practical limit | Source |
| Chat history | Unlimited — no practical limit | Source |
| Remove branding | Paid add-on — capped | Source |
| AI on the free plan | 100 / month — capped | Source |
| Beyond website chat | Yes — no practical limit | Source |
tawk.to's free plan documents unlimited agents, unlimited conversations and unlimited chat history, which the help center says is kept until the customer asks for deletion. It includes live chat, chat pages, ticketing, a knowledge base, contacts, Messenger, WhatsApp, Telegram, Twilio SMS, Gmail and Outlook, and 100 AI Assist message credits a month per property. Where it stops: the Powered by tawk.to badge stays unless you buy Remove Branding for each property, SMS needs your own Twilio account, and voice and video are paid add-ons. The vendor claims that 99% of businesses use tawk.to entirely for free. See how it ranks among free live chat plans.
How the AI is billed
tawk.to bills AI Assist in message credits: one credit is deducted for every message AI Assist sends on any channel, and also for every Smart Reply suggestion and AI Command a human agent uses. The Hobby tier includes 100 credits a month for free, Growth costs $29 a month for 1,000 credits, and extra credits cost $30 per 1,000, or $0.03 each; the Business and Enterprise tiers (5,000 and 20,000 credits) are priced only in an image in the help center. The catches are that billing is per message rather than per conversation, so a long chat uses many credits, that allowances are per property and not pooled, and that when credits run out AI Assist keeps answering on excess credits and the account goes into a negative balance to settle later. Test chats do not consume credits, and purchased credits do not expire. The AI billing guide compares per-message credits with per-resolution pricing. Source
Free-plan audit: does your team fit a free live chat plan? · Per-seat vs per-workspace pricing: what your team size does to the bill · How live chat vendors bill for AI
Related pages
- tawk.to reviewreview
- The best tawk.to alternativesalternatives
Sources
- tawk.to pricing — tawk.to · September 18, 2026
- tawk.to add-ons — tawk.to · September 18, 2026
- Add-on pricing and key features — tawk.to · September 18, 2026
- Why is tawk.to free? — tawk.to · September 18, 2026
- tawk.to live chat — tawk.to · September 18, 2026
- How to manage billing for AI Assist — tawk.to · September 18, 2026
- How to add message credits (overages) to your AI Assist plan — tawk.to · September 18, 2026
- How to purchase tawk.to's Hired Agent service — tawk.to · September 18, 2026
- Why do you need my personal data? — tawk.to · September 18, 2026
- Data Processing Addendum — tawk.to · September 18, 2026
- Sub-processors — tawk.to · September 18, 2026
- Data protection — tawk.to · September 18, 2026
- GDPR — tawk.to · September 18, 2026
- What languages does tawk.to support? — tawk.to · September 18, 2026
- An introduction to integrations in tawk.to — tawk.to · September 18, 2026
- How to add the tawk.to widget to your mobile application — tawk.to · September 18, 2026
- Viewing, deleting and exporting your chat history — tawk.to · September 18, 2026
- Q1 2026: omnichannel grows, automation expands and AI gets smarter — tawk.to · September 18, 2026
- tawk.to company profile — Dealroom · September 18, 2026
This page was researched and drafted with AI assistance from the sources listed on it. We have not installed or tested these products ourselves. Method: How we review