These are the rules every page on this site is held to. They are short on purpose, so they can actually be followed.
Sourcing
- Every price, limit and percentage links to the page it was read from, with the date it was read.
- Primary sources come first: vendor pricing pages, documentation, legal pages, regulators and statutes.
- A vendor's own material is evidence about that vendor only. It is never used against a competitor, and never as the reason to rank the vendor first.
- Affiliate round-ups and other review sites are not sources.
- Figures seen only in a search-result snippet are treated as leads and are not published until the page itself has been read.
Language
- We do not write "we tested", "hands-on" or "in our experience" unless a test has been run and its method and results are published on the site.
- A vendor's claim is labelled as a claim. A figure from a named customer is labelled with the customer's name.
- One intent gets one URL. We do not publish a second page on a question an existing page already answers; we improve the existing page.
- Slugs do not contain a year, so a link stays valid when the content is updated.
Translations and regional notes
The site is published in US English, UK English, German and Spanish. Facts are inserted from the product database in every language, so a translation cannot introduce a different price. The regional note on each page and the guide to live chat and the law are written separately for each market, because the law differs. They are general information, not legal advice.
Independence
The site carries no affiliate links, no sponsored rankings and no paid placements. Links to vendors are plain links without tracking parameters. If the publisher of this site sells a product in this category, that product is labelled "Publisher's product" wherever it appears and is scored with the same rubric.
Corrections
If a price, a limit or a statement on this site is wrong or out of date, email hello@live-chat.reviews with the page and, if you can, a link that shows the correct figure. Vendors are welcome to do the same. We check the source, fix the product database, which updates every page at once, and log the change in the changelog. We do not remove accurate statements because a vendor dislikes them.
Use of AI
Research and drafting are AI-assisted. The safeguards are structural: prose cannot contain a typed price, because figures are inserted from the database at build time; a reference to a fact that does not exist stops the site from building; and each figure carries its source. The How we review page explains the scoring method in full.
This page was researched and drafted with AI assistance from the sources listed on it. We have not installed or tested these products ourselves. Method: How we review