Lime Connect, formerly Userlike, publishes three plans in euros, excluding VAT: Free, Pro and Enterprise. Pro is listed "from" €105 a month on monthly billing or €87 on annual billing, next to a minimum of 3 seats, and the page does not say whether that figure covers the minimum or is charged per seat; read per seat, the minimum alone costs 3 times €105. A team of 2 has to buy Pro at its minimum, because Free covers 1 seat. For a team of 5 or 10 there is no published price at all: Pro lists no price for extra seats, and Enterprise (minimum 5 seats) is on request. AI, Workflows (€50 a month for 1,000 runs) and WhatsApp Campaigns (€20 a month plus Meta fees) are billed on top, so get a written quote for your exact seat count before comparing it with per-seat and per-workspace rivals.
- Paid plans from
- €87 per month, billed annually
- Pricing model
- Seats plus AI usage
- Free plan
- Yes — Free
- EU data hosting
- Yes
Published prices
| Plan | Price | Source |
|---|---|---|
| Pro (min. 3 seats) | €87 per month, billed annually | Source |
| Pro (min. 3 seats) | €105 per month, billed monthly | Source |
| Connect AI Agent add-on, incl. 100 conversations | €99 per month | Source |
| Connect AI Copilot add-on | €19 per seat per month | Source |
| Workflows add-on, 1,000 runs | €50 per month | Source |
| WhatsApp Campaigns add-on, 1,000 messages (plus Meta fees) | €20 per month | Source |
What it costs at 2, 5 and 10 seats
The cheapest published route on Lime Connect for three team sizes, from list prices. It is the same arithmetic as the free-plan audit tool; your bill may differ.
| Product | 2 seats · 100 conversations a month | 5 seats · 500 conversations a month | 10 seats · 2,000 conversations a month |
|---|---|---|---|
| Lime Connect | €105 a month (Pro) | No published plan fits | No published plan fits |
The cost arithmetic treats Pro's €105 as a flat price for 3 seats with no published extra-seat price, so it reports no published plan for teams larger than that and leaves out all add-ons.
What the free plan allows
| Free plan | Free plan | Source |
|---|---|---|
| Free seats | 1 — capped | Source |
| Conversations | 200 — capped | Source |
| Chat history | Not documented — the vendor does not document this | — |
| Remove branding | Not documented — the vendor does not document this | — |
| AI on the free plan | No — blocked or missing | Source |
| Beyond website chat | Chat only — capped | Source |
Lime Connect's Free plan covers 1 seat, 1 channel (the website messenger) and 200 conversations; the pricing page does not say whether that allowance is per month or in total. WhatsApp and the other messaging channels are not on Free, and the Connect AI add-ons can only be booked from Pro. The vendor does not document chat-history retention or branding removal for Free. New accounts get a 14-day trial with Pro features, after which the account switches to Free automatically. Run your own numbers through the free-plan audit or read whether a free plan is enough.
How the AI is billed
Lime Connect bills its Connect AI Agent per conversation: the pricing page says a conversation is one complete chatbot interaction and that you do not pay per individual message. Each AI agent costs €99 a month including 100 conversations, and the allowance is pooled over the contract term, so unused conversations from quiet months carry over and the total only expires when the contract ends. The catches: larger packages and any overage rate are not published, the page does not define where one "complete interaction" ends, and AI can only be booked on Pro or Enterprise. Connect AI Copilot, which suggests replies and summarizes conversations for human agents, is a separate €19 per seat per month. The vendor says its AI models run on Microsoft Azure and AWS Bedrock but does not state the processing region, and it claims a resolution rate of up to 90%. See how this unit compares on the AI billing guide. Source
Free-plan audit: does your team fit a free live chat plan? · Per-seat vs per-workspace pricing: what your team size does to the bill · How live chat vendors bill for AI
Related pages
- Lime Connect reviewreview
Sources
- Lime Connect pricing — Lime Technologies · September 18, 2026
- Lime Connect home page — Lime Technologies · September 18, 2026
- Data privacy — Lime Technologies · September 18, 2026
- AI automation — Lime Technologies · September 18, 2026
- Lime Connect integrations — Lime Technologies · September 18, 2026
- Multilingual chat support — Lime Technologies · September 18, 2026
- Userlike is now Lime Connect — Lime Technologies · September 18, 2026
- Userlike becomes Lime Connect — Lime Technologies · September 18, 2026
- Userlike joins Lime Technologies — Lime Technologies · September 18, 2026
This page was researched and drafted with AI assistance from the sources listed on it. We have not installed or tested these products ourselves. Method: How we review