HubSpot Live Chat is free for up to 2 users; after that, every person who answers chats needs a paid Service Hub seat. HubSpot's own pages disagree on what the entry seat costs: the pricing page and HubSpot's blog say Service Hub Starter "starts at" US$7 a seat a month billed annually, the Service Hub product page shows US$10 struck against US$20 as a limited-time offer for new customers, and the legal Product & Services Catalogue lists US$20 a seat a month. We could not verify whether the lowest figure requires annual prepayment or only lasts for a first term, so every cost figure on this site uses the US$20 list price. On that basis a team of 2 fits the free edition if it can live with the branding, a team of 5 pays five times the Starter list price, and a team of 10 pays ten times it. Service Hub Professional costs US$100 a seat billed monthly or US$90 billed annually, plus the US$1,500 one-off onboarding fee, and Enterprise is US$150 a seat billed annually plus US$3,500 onboarding; see how per-seat and per-workspace pricing compare.
- Paid plans from
- US$20 per seat per month, billed monthly
- Pricing model
- Seats plus AI usage
- Free plan
- Yes — Free tools
- EU data hosting
- Yes
Published prices
| Plan | Price | Source |
|---|---|---|
| Service Hub Starter (list price) | US$20 per seat per month, billed monthly | Source |
| Service Hub Starter (new-customer offer) | US$7 per seat per month, billed annually | Source |
| Service Hub Professional | US$90 per seat per month, billed annually | Source |
| Service Hub Professional | US$100 per seat per month, billed monthly | Source |
| Professional Onboarding (one-off, required) | US$1,500 | Source |
| Service Hub Enterprise | US$150 per seat per month, billed annually | Source |
| Enterprise Onboarding (one-off, required) | US$3,500 | Source |
| Customer agent (Professional, Enterprise) | US$0.50 per resolution | Source |
| HubSpot Credits, pay-as-you-go | US$0.01 per credit | Source |
What it costs at 2, 5 and 10 seats
The cheapest published route on HubSpot Live Chat for three team sizes, from list prices. It is the same arithmetic as the free-plan audit tool; your bill may differ.
| Product | 2 seats · 100 conversations a month | 5 seats · 500 conversations a month | 10 seats · 2,000 conversations a month |
|---|---|---|---|
| HubSpot Live Chat | Free (Free tools) | US$100 a month (Service Hub Starter) | US$200 a month (Service Hub Starter) |
The arithmetic uses HubSpot's US$20 Starter list price from its Product & Services Catalogue, not the US$7 or US$10 new-customer offers, and leaves out one-off onboarding fees and HubSpot Credits.
What the free plan allows
| Free plan | Free plan | Source |
|---|---|---|
| Free seats | 2 — capped | Source |
| Conversations | Unlimited — no practical limit | Source |
| Chat history | Not documented — the vendor does not document this | — |
| Remove branding | No — blocked or missing | Source |
| AI on the free plan | No — blocked or missing | Source |
| Beyond website chat | Yes — no practical limit | Source |
HubSpot's Free tools edition documents 2 users, live chat with HubSpot branding, 1 shared inbox, 3 canned snippets, 10 dashboards of up to 50 reports each, and team email and Facebook Messenger in the inbox. It stops at 1,000 contacts per account, a limit in HubSpot's Product & Services Catalogue that matters more than any chat cap, since no conversation cap is published. Chatbots on the free edition are limited to ticket creation, lead qualification and meeting booking, with no custom branching, and there is no AI agent. Automatic routing is not available, because HubSpot routes chats only to users with a paid seat. HubSpot does not document how long chat history is kept on the free edition. A 14-day Service Hub trial lets you try the paid features before paying.
How the AI is billed
HubSpot bills its customer agent per resolved conversation: 50 HubSpot Credits each, which HubSpot's agent page prices at US$0.50. HubSpot's knowledge base counts a conversation as resolved when the agent sent at least one reply that shared a content source or performed an action, and the visitor did not trigger a qualifying handoff to a human within 72 hours of their last message; marking a lead as qualified or not qualified is also billed as a resolution, immediately. The catch is in the handoff rule: a visitor who simply goes quiet still counts as resolved, and a takeover by your own team, including assignment through a workflow, is not a qualifying handoff, so that conversation is billed too. The agent requires Service Hub Professional, which includes 3,000 credits a month, about 60 resolutions; credits reset monthly and do not roll over. Beyond that, the catalogue charges US$0.01 per credit pay-as-you-go, invoiced in blocks of 10, or US$10 per pack of 1,000 credits, while the pricing page quotes US$9 per pack when paid annually. Voice, in beta, costs US$0.50 a minute. HubSpot claims a 70% average resolution rate; that is the vendor's figure. Our guide to how vendors bill for AI compares this unit with others. Source
Free-plan audit: does your team fit a free live chat plan? · Per-seat vs per-workspace pricing: what your team size does to the bill · How live chat vendors bill for AI
Related pages
- HubSpot Live Chat reviewreview
Sources
- Shopify integration — HubSpot · 18 September 2026
- WordPress plugin — HubSpot · 18 September 2026
- Service Hub pricing — HubSpot · 18 September 2026
- Service Hub Preise (hubspot.de) — HubSpot · 18 September 2026
- HubSpot Product & Services Catalog — HubSpot · 18 September 2026
- Service Hub pricing (HubSpot blog) — HubSpot · 18 September 2026
- Service Hub product page — HubSpot · 18 September 2026
- HubSpot live chat — HubSpot · 18 September 2026
- AI customer service agent — HubSpot · 18 September 2026
- Understand the customer agent — HubSpot · 18 September 2026
- HubSpot cloud infrastructure and data hosting FAQ — HubSpot · 18 September 2026
- HubSpot security — HubSpot · 18 September 2026
- Create and customize a mobile chatflow — HubSpot · 18 September 2026
- Our story — HubSpot · 18 September 2026
This page was researched and drafted with AI assistance from the sources listed on it. We have not installed or tested these products ourselves. Method: How we review