Freshchat charges per agent: Growth costs US$23 an agent a month billed monthly or US$19 billed annually, Pro US$59 or US$49, and Enterprise US$95 or US$79; Freshworks advertises a 20% saving for annual billing. The pricing page's default view shows only the annual prices; the monthly figures come from the data embedded in the same page. A team of 2, 5 or 10 agents fits the Free plan on seat count alone, but because Freshworks documents no conversation allowance for Free, the worked examples also show what Growth would cost: two, five or ten times the Growth price. AI is on top of the seat price, in session packs, and so are day passes for temporary agents (US$2 a day on Growth). The per-seat vs per-workspace guide explains how this model scales against flat-priced tools.
- Paid plans from
- US$19 per seat per month, billed annually
- Pricing model
- Seats plus AI usage
- Free plan
- Yes — Free
- EU data hosting
- Yes
Published prices
| Plan | Price | Source |
|---|---|---|
| Growth | US$19 per seat per month, billed annually | Source |
| Growth | US$23 per seat per month, billed monthly | Source |
| Pro | US$49 per seat per month, billed annually | Source |
| Pro | US$59 per seat per month, billed monthly | Source |
| Enterprise | US$79 per seat per month, billed annually | Source |
| Enterprise | US$95 per seat per month, billed monthly | Source |
| Freddy AI Agent (sold in packs of 100 sessions) | US$0.49 per session | Source |
| Freddy AI Copilot (Pro, Enterprise) | US$29 per seat per month, billed annually | Source |
| Freddy AI Copilot (Pro, Enterprise) | US$35 per seat per month, billed monthly | Source |
What it costs at 2, 5 and 10 seats
The cheapest published route on Freshchat for three team sizes, from list prices. It is the same arithmetic as the free-plan audit tool; your bill may differ.
| Product | 2 seats · 100 conversations a month | 5 seats · 500 conversations a month | 10 seats · 2,000 conversations a month |
|---|---|---|---|
| Freshchat | Free (Free) if the undocumented conversations limit allows; otherwise US$46 a month (Growth) | Free (Free) if the undocumented conversations limit allows; otherwise US$115 a month (Growth) | Free (Free) if the undocumented conversations limit allows; otherwise US$230 a month (Growth) |
The arithmetic treats the Free plan as fitting on seat count while flagging its undocumented conversation limit, and prices the paid route at Growth's monthly rate of US$23 an agent without any Freddy session packs.
What the free plan allows
| Free plan | Free plan | Source |
|---|---|---|
| Free seats | 10 — capped | Source |
| Conversations | Not documented — the vendor does not document this | — |
| Chat history | Not documented — the vendor does not document this | — |
| Remove branding | No — blocked or missing | Source |
| AI on the free plan | No — blocked or missing | Source |
| Beyond website chat | Yes — capped | Source |
Freshchat's Free plan documents up to 10 agents, a chat widget for websites and mobile apps, a shared inbox, a connected email address, roles and permissions, and 100 campaign contacts a month. It stops at several points: the Freshworks branding cannot be removed, there is no Freddy AI Agent and no complimentary sessions, and social messengers, SMS, WhatsApp, and reporting and dashboards start at Growth. Freshworks does not state a monthly conversation cap or how long chat history is kept on Free; its pricing page is silent on both, which is not the same as "unlimited". The branding article dates from December 2022 and the current pricing page does not mention branding at all. The 14-day trial opens on the Enterprise plan with no credit card required.
How the AI is billed
Freshworks bills Freddy AI Agent per session, sold in packs of 100 sessions for US$49, which works out at US$0.49 a session; the pack price is the same on monthly and annual billing. Freshworks' sessions FAQ defines a session as all interactions between one end user and the Freddy AI Agent or a chatbot within a 24-hour window, so it is billed whether or not the issue is resolved. The catches are written into the same FAQ: rule-based chatbot flows use the same session pool as the AI agent, previewing a bot while you build it consumes sessions, unused sessions expire at the end of the billing cycle without carry-over, and packs renew each cycle unless you reduce them. Growth, Pro and Enterprise accounts get 500 complimentary sessions once, and they are removed the moment you buy a pack. Freddy AI Copilot, the agent-assist tool, is separate: US$29 an agent a month billed annually or US$35 monthly, on Pro and Enterprise only. Freshworks claims its AI agents deflect up to 86% of customer requests; that is a marketing figure. Compare billing units in our guide to how vendors bill for AI. Source
Free-plan audit: does your team fit a free live chat plan? · Per-seat vs per-workspace pricing: what your team size does to the bill · How live chat vendors bill for AI
Related pages
- Freshchat reviewreview
Sources
- Shopify integration — Freshworks · 18 September 2026
- WordPress plugin — Freshworks · 18 September 2026
- Freshchat pricing — Freshworks · 18 September 2026
- Freddy AI Agent and chatbot sessions FAQs — Freshworks · 18 September 2026
- Understanding Freddy AI features and pricing — Freshworks · 18 September 2026
- How can I remove the Freshworks branding from the widget? — Freshworks · 18 September 2026
- Provide multilingual support to your customers — Freshworks · 18 September 2026
- Where are your data servers located? — Freshworks · 18 September 2026
- Freshworks sub-processors — Freshworks · 18 September 2026
- Freshworks Trust Center — Freshworks · 18 September 2026
- What is Freshchat? — Freshworks · 18 September 2026
- Freshchat live chat software — Freshworks · 18 September 2026
- Freshchat developer documentation — Freshworks · 18 September 2026
- Freshworks announces winners of the 2026 Global Customer Awards — Freshworks · 18 September 2026
This page was researched and drafted with AI assistance from the sources listed on it. We have not installed or tested these products ourselves. Method: How we review