Chatwoot Cloud bills per agent per month in US dollars: Startups US$19, Business US$39 and Enterprise US$99, with one price per plan and no annual rate shown. Paid plans advertise unlimited conversations under a fair-use policy of roughly 10,000 messages and 10,000 contacts per agent. A team of 2 that only needs website chat fits the free Hacker plan; a team of 5 on Startups pays five times US$19 a month, and a team of 10 pays ten times that, because every agent is billed. Self-hosting changes the arithmetic: the Community Edition is US$0 per agent, while Premium Support (US$19) and the Enterprise Edition (US$99) add Captain AI, custom branding and support per agent, and the server bill is yours. The per-seat vs per-workspace guide shows where per-agent billing overtakes flat pricing.
- Paid plans from
- US$19 per seat per month, billed monthly
- Pricing model
- Per seat
- Free plan
- Yes — Hacker
- EU data hosting
- No
Published prices
| Plan | Price | Source |
|---|---|---|
| Startups | US$19 per seat per month, billed monthly | Source |
| Business | US$39 per seat per month, billed monthly | Source |
| Enterprise | US$99 per seat per month, billed monthly | Source |
| Captain AI, 1,000 extra credits | US$20 | Source |
| Self-hosted Community Edition | US$0 per seat per month | Source |
| Self-hosted Premium Support | US$19 per seat per month | Source |
| Self-hosted Enterprise Edition | US$99 per seat per month | Source |
What it costs at 2, 5 and 10 seats
The cheapest published route on Chatwoot for three team sizes, from list prices. It is the same arithmetic as the free-plan audit tool; your bill may differ.
| Product | 2 seats · 100 conversations a month | 5 seats · 500 conversations a month | 10 seats · 2,000 conversations a month |
|---|---|---|---|
| Chatwoot | Free (Hacker) | US$95 a month (Startups) | US$190 a month (Startups) |
The cost arithmetic uses Chatwoot Cloud's per-agent list prices, the only rate the pricing page shows, and leaves out self-hosting, server costs and extra Captain AI credits.
What the free plan allows
| Free plan | Free plan | Source |
|---|---|---|
| Free seats | 2 — capped | Source |
| Conversations | 500 / month — capped | Source |
| Chat history | 30 days — capped | Source |
| Remove branding | No — blocked or missing | Source |
| AI on the free plan | No — blocked or missing | Source |
| Beyond website chat | Chat only — capped | Source |
Chatwoot's free cloud plan, Hacker, covers up to 2 agents and 500 conversations a month on website live chat only, with 30-day data retention. It excludes Captain AI, email and social channels, conversation transcripts, and branding removal, and the fair-use policy caps it at 1,000 contacts and 10 inboxes. Cloud accounts inactive for more than 6 months are scheduled for deletion. The other free route is the self-hosted Community Edition, which the vendor lists at US$0 per agent but which leaves hosting, upgrades and backups to you, on a Linux server with at least 4 GB of RAM and 2 CPU cores for production. Chatwoot also says Startups is free for open-source projects. Compare both routes on the free live chat shortlist and in the free-plan audit.
How the AI is billed
Chatwoot meters Captain AI in credits. The help centre says 1 credit is deducted per AI message or action, which covers each assistant reply, Copilot lookup, rephrase, summary, reply suggestion, label suggestion, automation-triggered model call and audio transcription; the vendor notes the rate may change for other models. Each account gets a monthly allowance: 300 credits on Startups, 500 on Business and 800 on Enterprise, with none on Hacker. Extra credits cost US$20 per 1,000, are used after the monthly allowance runs out and expire after 6 months. The catch is the unit: an AI conversation costs 1 credit per AI reply rather than a flat amount per conversation, so per-credit prices do not compare one-to-one with per-conversation pricing elsewhere. When credits run out, the AI action is skipped and the conversation goes to a human agent. Self-hosted Captain requires a paid licence and your own OpenAI-compatible API key, so model costs are paid to the model provider. The AI billing guide compares the units. Source
Free-plan audit: does your team fit a free live chat plan? · Per-seat vs per-workspace pricing: what your team size does to the bill · How live chat vendors bill for AI
Related pages
- Chatwoot reviewreview
Sources
- Chatwoot Cloud pricing — Chatwoot · 18 September 2026
- Chatwoot self-hosted plans — Chatwoot · 18 September 2026
- How AI credits work in Captain — Chatwoot · 18 September 2026
- Captain AI credits and billing — Chatwoot · 18 September 2026
- Fair use policy — Chatwoot · 18 September 2026
- Chatwoot security — Chatwoot · 18 September 2026
- Chatwoot home page — Chatwoot · 18 September 2026
- Chatwoot for enterprise — Chatwoot · 18 September 2026
- Chatwoot integrations — Chatwoot · 18 September 2026
- Chatwoot changelog — Chatwoot · 18 September 2026
- Chatwoot handbook: company — Chatwoot · 18 September 2026
- Chatwoot LICENSE — Chatwoot · 18 September 2026
This page was researched and drafted with AI assistance from the sources listed on it. We have not installed or tested these products ourselves. Method: How we review