# LiveChat review

> What LiveChat's free plan documents, what the paid plans cost as you add people, how its AI is billed and where your data is hosted. Scored on a published rubric, with every figure sourced.

Published: September 18, 2026 · Updated: September 18, 2026 · Prices and limits verified: September 18, 2026 · By the live-chat.reviews team

This page was researched and drafted with AI assistance from the sources listed on it. We have not installed or tested these products ourselves. Method: [How we review](https://live-chat.reviews/en-us/how-we-review)

LiveChat is a paid live chat and messaging platform from Text, a Polish company, billed per agent account from $19 a month on annual billing or $25 billed monthly. There is no free plan, only a 14-day trial, and the autonomous AI Agent is sold in Text and ChatBot.com plans rather than in classic LiveChat plans. LiveChat suits established sales and support teams that want wide channel coverage and can afford a price that rises with every seat.

**Bottom line**

- **Best for:** Established teams with budget per agent
- **Not for:** LiveChat is not for teams looking for a free plan or a flat price, because every agent account, including owners and admins, is billed.
- **Paid plans from:** $19 per seat per month, billed annually
- **The catch:** LiveChat has no free plan and Starter holds a single user, so any team of two or more pays the Team rate of $59 per person a month billed monthly, or $49 billed annually.

## Score breakdown

**Score: 5.5/10**

| Criterion | Weight | Level | What it means |
| --- | --- | --- | --- |
| Free-plan usability | 25% | 1/5 | No free plan. At most a time-limited trial. |
| Cost as you add agents | 25% | 2/5 | More than 250 and up to 500 a month. |
| AI billing clarity | 20% | 4/5 | Price and unit are public and defined in writing, including the edge cases, but no allowance is included in any plan, or the AI is only sold in a separate product or a higher tier. |
| Channels and integrations | 15% | 5/5 | Everything in level 4 plus mobile SDKs or voice, and a public app marketplace or API. |
| Data location and compliance | 15% | 3/5 | EU hosting exists but only on higher plans or by contract; or EU hosting on every plan without an independent security audit (SOC 2 or ISO 27001) of the vendor itself. |

> **Scored on a public rubric, from pages you can open.** Every score on this site comes from five published criteria: free-plan usability, cost as you add agents, AI billing clarity, channels and integrations, and data location and compliance. Each price and limit is stored once, links to its source, and shows the same value on every page. Rubric v1.0 · We have not installed or speed-tested these widgets yet, and no page here claims we did. [Read the full method](https://live-chat.reviews/en-us/how-we-review)

## Key facts

- **Vendor:** [Text](https://www.livechat.com/)
- **Headquarters:** Wrocław, Poland · founded 2002
- **Pricing model:** Per seat
- **Paid plans from:** $19 per seat per month, billed annually
- **Prices published in:** USD
- **Free plan:** No free plan · 14-day trial
- **AI chatbot:** AI Agent (sold in Text and ChatBot.com plans) — billed per resolution
- **Channels:** Website chat, Email, Messenger, Instagram, WhatsApp, SMS
- **Languages:** Widget in 48+ languages · German: Yes · Spanish: Yes
- **EU data hosting:** Yes
- **Compliance:** GDPR DPA, HIPAA (Enterprise, BAA), CSA STAR
- **Integrations:** Shopify, WooCommerce, BigCommerce, WordPress, Wix, Squarespace, HubSpot, Salesforce

**Strengths**

- Customers choose an EU (EEA) or US data center at sign-up, and no plan restriction on the EU option was found on LiveChat's pages.
- The widget is translated into 48 languages, including German and Spanish.
- Channel coverage is wide: website chat, email, Messenger, Instagram and WhatsApp, with SMS and Apple Messages for Business on the Business plan.
- Agent-assist AI (reply suggestions, summaries, text enhancement) is included in every LiveChat plan, according to LiveChat's AI page.
- A public marketplace lists more than 200 integrations by the vendor's count, including Shopify, BigCommerce, WordPress and HubSpot.

**Weaknesses**

- There is no free plan; the 14-day trial is the only way to use LiveChat without paying, and the subscription policy says processed payments are not refunded.
- Every active agent account is billed, owners and admins included, and the bill follows the seat count set in Subscription, so removing an agent does not lower it until the seat count is reduced by hand.
- Starter is limited to one user, 60 days of chat history and 100 tracked visitors.
- A white-label widget is listed only on the quote-only Enterprise plan; the LiveChat branding stays on Starter, Team and Business.
- No SOC 2 report or ISO 27001 certificate held by Text itself was found on LiveChat's pages; the security page points to its cloud providers' certifications.

## What the free plan allows

LiveChat has no free plan. It offers a 14-day trial with no credit card required, after which a paid plan is needed. The cheapest plan, Starter, is limited to one user, 60 days of chat history and 100 tracked visitors, and every paid plan keeps the LiveChat branding unless you move to Enterprise. Teams that need a free tier should read the [free live chat ranking](https://live-chat.reviews/en-us/best/free-live-chat-software) or the [LiveChat alternatives](https://live-chat.reviews/en-us/alternatives/livechat).

[Free-plan audit: does your team fit a free live chat plan?](https://live-chat.reviews/en-us/tools/free-plan-audit) · [Is a free live chat plan enough for your team?](https://live-chat.reviews/en-us/guides/is-a-free-live-chat-plan-enough)

## Published prices

| Plan | Price | Source |
| --- | --- | --- |
| Starter | $19 per seat per month, billed annually | [Source](https://www.livechat.com/pricing/) |
| Starter | $25 per seat per month, billed monthly | [Source](https://www.livechat.com/pricing/) |
| Team | $49 per seat per month, billed annually | [Source](https://www.livechat.com/pricing/) |
| Team | $59 per seat per month, billed monthly | [Source](https://www.livechat.com/pricing/) |
| Business | $79 per seat per month, billed annually | [Source](https://www.livechat.com/pricing/) |
| Business | $89 per seat per month, billed monthly | [Source](https://www.livechat.com/pricing/) |
| AI Agent, extra resolution (Text / ChatBot.com plans) | $0.99 per resolution | [Source](https://www.chatbot.com/pricing/) |

_Verified against the vendor's pages: 2026-09-18 · Prices published in: USD_

LiveChat charges per person per month. Starter costs $25 billed monthly ($19 annually) but is labeled for one user, so a team of 2 needs Team at $59 per person billed monthly ($49 annually), more than twice the Starter rate. A team of 5 pays five times that rate and a team of 10 pays ten times, and Business at $89 per person ($79 annually) adds work scheduling, staffing prediction and SMS. Every active agent account counts, including the owner and admins, and downgrades take effect only at the next billing cycle. LiveChat's help center quotes one annual saving, while the gap between monthly and annual prices on the pricing page differs by plan. The [per-seat vs per-workspace guide](https://live-chat.reviews/en-us/guides/per-seat-vs-per-workspace-pricing) shows how this compares with flat pricing, and the [LiveChat vs tawk.to](https://live-chat.reviews/en-us/compare/livechat-vs-tawk-to) page sets it against a free core product.

[LiveChat pricing explained](https://live-chat.reviews/en-us/pricing/livechat)

## How the AI is billed

LiveChat splits its AI in two. Agent-assist features such as reply suggestions, chat summaries and text enhancement are bundled into every LiveChat seat at no extra charge. The autonomous AI Agent is not part of classic LiveChat plans: it is sold in Text and ChatBot.com plans, where Essential ($25 per user billed monthly) includes 10 AI resolutions a month and Growth ($99 per user billed monthly) includes 200. Text's pricing page defines a resolution as an AI Agent answer that directly solves at least one customer question, counted once per conversation; a handoff to a human without an answer is not counted. The catch is the overage: when the allowance runs out, a pack of 50 resolutions is added automatically for $49.50, or $0.99 per resolution, so the smallest overage charge is a full pack. See the [AI billing guide](https://live-chat.reviews/en-us/guides/how-live-chat-vendors-bill-for-ai) for how per-resolution pricing compares. [Source](https://www.text.com/pricing/)

## Data hosting and languages

LiveChat lets customers choose an EEA/EU or US data center at sign-up; data goes to the US by default if no choice is made, and relocation to the other region is not currently available. HIPAA accounts must use the US data center, and LiveChat's legal pages say ChatBot data is stored in Ireland only. An older help article still names Softlayer data centers in Texas, which conflicts with the legal pages naming Google Cloud and AWS. The DPA is incorporated automatically, the sub-processor list is published and names OpenAI and Google for AI features, and the GDPR page shows a CSA STAR badge; no SOC 2 or ISO 27001 certificate of Text's own was found. The widget is translated into 48 languages, including German and Spanish. See the [EU-hosted live chat ranking](https://live-chat.reviews/en-us/best/eu-hosted-live-chat) for comparison.

> **For buyers in the United States** The United States has no general federal privacy law, so the expensive risk for a website chat widget is California's wiretapping statute. Plaintiffs sue site owners under [Penal Code § 631](https://leginfo.legislature.ca.gov/faces/codes_displaySection.xhtml?lawCode=PEN&sectionNum=631) for helping a third-party chat vendor read messages in transit, and [§ 637.2](https://leginfo.legislature.ca.gov/faces/codes_displaySection.xhtml?lawCode=PEN&sectionNum=637.2) sets damages at $5,000 per violation with no proof of harm required. Show a short notice at the chat input before the first message: the chat is recorded, a named vendor processes it, and here is the privacy policy. This is general information, not legal advice. [Live chat, privacy and the law: what a US business should check](https://live-chat.reviews/en-us/guides/live-chat-privacy-and-the-law)

## Verdict

LiveChat makes sense for an established team that already has budget per agent and wants broad channel coverage, a large marketplace and an EU data center chosen at sign-up. For a small team the per-seat model is expensive: at 5 people the monthly bill is five times the Team price, and there is no free plan to start on. Teams watching costs should compare [Tidio](https://live-chat.reviews/en-us/compare/livechat-vs-tidio), which includes 10 seats on every self-serve plan, or [tawk.to](https://live-chat.reviews/en-us/reviews/tawk-to), whose core chat is free with unlimited agents.

## Related pages

- [LiveChat pricing explained](https://live-chat.reviews/en-us/pricing/livechat)
- [The best LiveChat alternatives](https://live-chat.reviews/en-us/alternatives/livechat)
- [LiveChat vs Tidio](https://live-chat.reviews/en-us/compare/livechat-vs-tidio)
- [LiveChat vs tawk.to](https://live-chat.reviews/en-us/compare/livechat-vs-tawk-to)
- [Best live chat software in 2026](https://live-chat.reviews/en-us/best/live-chat-software)

## Frequently asked questions

### Is LiveChat free?

No. LiveChat has no free plan, only a 14-day free trial with no credit card required. After the trial every agent account must be on a paid plan, starting at $25 per person billed monthly for Starter, which is limited to one user.

### How much does LiveChat cost for 5 agents?

Five agents on LiveChat's Team plan cost five times $59 a month billed monthly, or five times $49 on annual billing. Starter cannot be used because it is labeled for one user. LiveChat bills every active agent account, including owners and admins, so count everyone who logs in.

### Does LiveChat have EU hosting?

Yes. LiveChat offers an EEA/EU data center alongside a US one, chosen at sign-up; if you pick nothing, data is stored in the US and cannot be moved later. No plan restriction on the EU option was found on LiveChat's pages, but HIPAA accounts must use the US data center.

### How is LiveChat's AI billed?

Agent-assist AI such as reply suggestions and summaries is included in every LiveChat seat. The autonomous AI Agent is sold only in Text and ChatBot.com plans and billed per resolution, with 10 resolutions a month included on Essential. Extra resolutions cost $0.99 each and are added automatically in packs of 50 for $49.50.

### Can you remove the LiveChat branding?

Only on Enterprise. LiveChat's pricing page lists a white-label chat widget as an Enterprise feature, and Enterprise is priced by quote. Starter, Team and Business keep the LiveChat branding.

## Sources

- [WooCommerce integration](https://www.livechat.com/marketplace/apps/woocommerce/) — Text · September 18, 2026
- [LiveChat pricing](https://www.livechat.com/pricing/) — Text · September 18, 2026
- [Text pricing (plans with the AI Agent)](https://www.text.com/pricing/) — Text · September 18, 2026
- [ChatBot.com pricing](https://www.chatbot.com/pricing/) — Text · September 18, 2026
- [Pay-per-agent pricing model](https://www.livechat.com/help/pricing-model-update/) — Text · September 18, 2026
- [LiveChat subscription policy](https://www.livechat.com/help/livechat-subscription-policy/) — Text · September 18, 2026
- [Data storage policy](https://www.livechat.com/legal/data-storage-policy/) — Text · September 18, 2026
- [Data Processing Addendum](https://www.livechat.com/legal/data-processing-addendum/) — Text · September 18, 2026
- [List of sub-processors](https://www.livechat.com/help/livechat-list-of-subprocessors/) — Text · September 18, 2026
- [How to change the chat widget language](https://www.livechat.com/help/how-to-modify-chat-window-language/) — Text · September 18, 2026
- [LiveChat Marketplace](https://www.livechat.com/marketplace/) — Text · September 18, 2026
- [LiveChat features](https://www.livechat.com/features/) — Text · September 18, 2026

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Canonical: https://live-chat.reviews/en-us/reviews/livechat