# Smartsupp pricing explained

> Smartsupp's published prices, what the free plan covers, how AI usage is billed, and worked examples for teams of 2, 5 and 10.

Published: September 18, 2026 · Updated: September 18, 2026 · Prices and limits verified: September 18, 2026 · By the live-chat.reviews team

This page was researched and drafted with AI assistance from the sources listed on it. We have not installed or tested these products ourselves. Method: [How we review](https://live-chat.reviews/en-us/how-we-review)

Smartsupp prices each plan per workspace with a fixed number of operators: Solo €20 a month for 1, Plus €30 for 3 and Expert €99 for 5, billed monthly, excluding VAT (the same plans cost $24, $35 and $117 in US dollars). Annual billing saves up to 30%, which brings Plus to €21 and Expert to €69 a month. A team of 2 fits Plus, and a team of 5 fits Expert exactly. A team of 10 needs Expert plus five extra operators, which Smartsupp prices at €29 each on monthly billing and €20 on annual billing; on monthly billing that total lands above Enterprise's published starting price of €239, so a ten-person team should ask for an Enterprise quote as well. See the [per-seat vs per-workspace guide](https://live-chat.reviews/en-us/guides/per-seat-vs-per-workspace-pricing) for why the jump from Plus to Expert matters.

- **Paid plans from:** €14 per workspace per month, billed annually
- **Pricing model:** Per workspace
- **Free plan:** Yes — Free
- **EU data hosting:** Not documented

## Published prices

| Plan | Price | Source |
| --- | --- | --- |
| Solo (1 operator) | €14 per workspace per month, billed annually | [Source](https://www.smartsupp.com/pricing/) |
| Solo (1 operator) | €20 per workspace per month, billed monthly | [Source](https://www.smartsupp.com/pricing/) |
| Plus (3 operators) | €21 per workspace per month, billed annually | [Source](https://www.smartsupp.com/pricing/) |
| Plus (3 operators) | €30 per workspace per month, billed monthly | [Source](https://www.smartsupp.com/pricing/) |
| Expert (5 operators) | €69 per workspace per month, billed annually | [Source](https://www.smartsupp.com/pricing/) |
| Expert (5 operators) | €99 per workspace per month, billed monthly | [Source](https://www.smartsupp.com/pricing/) |
| Expert, extra operator | €20 per seat per month, billed annually | [Source](https://www.smartsupp.com/pricing/) |
| Expert, extra operator | €29 per seat per month, billed monthly | [Source](https://www.smartsupp.com/pricing/) |
| Enterprise (custom quote, starting price) | €239 per month | [Source](https://www.smartsupp.com/pricing/) |
| Mira AI Agent, per 100 conversations a month | €16 per month, billed annually | [Source](https://www.smartsupp.com/pricing/) |
| Mira AI Agent, per 100 conversations a month | €20 per month, billed monthly | [Source](https://www.smartsupp.com/pricing/) |

_Verified against the vendor's pages: 2026-09-18 · Prices published in: EUR_

## What it costs at 2, 5 and 10 seats

The cheapest published route on Smartsupp for three team sizes, from list prices. It is the same arithmetic as the free-plan audit tool; your bill may differ.

| Product | 2 seats · 100 conversations a month | 5 seats · 500 conversations a month | 10 seats · 2,000 conversations a month |
| --- | --- | --- | --- |
| Smartsupp | €30 a month (Plus) | €99 a month (Expert) | €244 a month (Expert) |

_List prices in the vendor's own currency, billed monthly where the vendor offers it, otherwise the annual-billing rate. AI usage, taxes and discounts are not included._

The cost arithmetic uses Smartsupp's EUR list prices on monthly billing, excluding VAT, prices extra Expert operators at €29 each, and leaves out Mira AI Agent blocks and Enterprise quotes.

## What the free plan allows

| Free plan | Free plan | Source |
| --- | --- | --- |
| Free seats | 1 — capped | [Source](https://www.smartsupp.com/pricing/) |
| Conversations | 25 / month — capped | [Source](https://www.smartsupp.com/pricing/) |
| Chat history | 14 days — capped | [Source](https://www.smartsupp.com/pricing/) |
| Remove branding | No — blocked or missing | [Source](https://help.smartsupp.com/en_US/faq/can-remove-chat-box-logo) |
| AI on the free plan | 10, one-off — capped | [Source](https://www.smartsupp.com/pricing/) |
| Beyond website chat | Yes — no practical limit | [Source](https://www.smartsupp.com/pricing/) |

Smartsupp's Free plan covers 1 operator and 25 conversations a month across live chat, WhatsApp and Messenger, with a 14-day chat history. The pricing page says automatic messages count toward that monthly limit, so proactive greetings use up the allowance. Free has no email channel and no AI reply assists, and it is limited to one website. Mira AI Agent can be tried with 10 free conversations, plus 25 more after onboarding tasks. For more than a trickle of chats, the [free-plan audit](https://live-chat.reviews/en-us/tools/free-plan-audit) shows how Free compares with the other free tiers on the [free live chat shortlist](https://live-chat.reviews/en-us/best/free-live-chat-software).

## How the AI is billed

Smartsupp sells Mira AI Agent in blocks of 100 conversations a month, from 100 up to 5,000, at €20 per block on monthly billing or €16 per block on annual billing (the same figures in US dollars). The pricing page defines the unit: each unique chat session counts as one conversation, regardless of how many messages it contains. When the purchased block runs out, the vendor says you buy more packs in Billing; no automatic overage rate is published and rollover of unused conversations is not documented. Mira's billing period follows the main subscription. Separately, paid plans include AI reply assists for human operators: 50 a month on Solo, 250 on Plus and 500 on Expert. Smartsupp claims Mira can resolve up to 80% of inquiries without a human; that is a vendor claim. Compare the units on the [AI billing guide](https://live-chat.reviews/en-us/guides/how-live-chat-vendors-bill-for-ai). [Source](https://www.smartsupp.com/pricing/)

[Free-plan audit: does your team fit a free live chat plan?](https://live-chat.reviews/en-us/tools/free-plan-audit) · [Per-seat vs per-workspace pricing: what your team size does to the bill](https://live-chat.reviews/en-us/guides/per-seat-vs-per-workspace-pricing) · [How live chat vendors bill for AI](https://live-chat.reviews/en-us/guides/how-live-chat-vendors-bill-for-ai)

> **Scored on a public rubric, from pages you can open.** Every score on this site comes from five published criteria: free-plan usability, cost as you add agents, AI billing clarity, channels and integrations, and data location and compliance. Each price and limit is stored once, links to its source, and shows the same value on every page. Rubric v1.0 · We have not installed or speed-tested these widgets yet, and no page here claims we did. [Read the full method](https://live-chat.reviews/en-us/how-we-review)

## Related pages

- [Smartsupp review](https://live-chat.reviews/en-us/reviews/smartsupp)

## Sources

- [Smartsupp pricing](https://www.smartsupp.com/pricing/) — Smartsupp · September 18, 2026
- [Can I remove the chat box logo?](https://help.smartsupp.com/en_US/faq/can-remove-chat-box-logo) — Smartsupp · September 18, 2026
- [Data privacy and GDPR](https://help.smartsupp.com/en/articles/12647741-data-privacy-gdpr) — Smartsupp · September 18, 2026
- [AI shopping assistant FAQ](https://help.smartsupp.com/ai-shopping-assistant-faq) — Smartsupp · September 18, 2026
- [Smartsupp integrations](https://www.smartsupp.com/integrations/) — Smartsupp · September 18, 2026
- [About Smartsupp](https://www.smartsupp.com/about/) — Smartsupp · September 18, 2026
- [Smartsupp product updates](https://www.smartsupp.com/product-updates/) — Smartsupp · September 18, 2026
- [Introducing Abugo](https://www.abugo.com/news/introducing-abugo-make-commerce-simple) — ABUGO Group · September 18, 2026

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Canonical: https://live-chat.reviews/en-us/pricing/smartsupp