# Intercom pricing explained

> Intercom's published prices, what the free plan covers, how AI usage is billed, and worked examples for teams of 2, 5 and 10.

Published: September 18, 2026 · Updated: September 18, 2026 · Prices and limits verified: September 18, 2026 · By the live-chat.reviews team

This page was researched and drafted with AI assistance from the sources listed on it. We have not installed or tested these products ourselves. Method: [How we review](https://live-chat.reviews/en-us/how-we-review)

Intercom charges per full seat, with a minimum of 1: Essential costs $39 a seat a month billed monthly or $29 billed annually, Advanced $99 or $85, and Expert $132 billed annually. The monthly figures come from data embedded in the pricing page, whose visible toggle defaults to annual, and the page's FAQ names only Essential and Advanced as self-serve plans, so Expert's $139 monthly figure may not be available without a contract. A team of 2 on Essential pays twice the seat price, a team of 5 five times and a team of 10 ten times, before any Fin outcomes, usage-charged channels or add-ons such as Copilot ($35 an agent a month billed monthly). Advanced adds 20 free Lite seats for internal collaborators, but Lite seats cannot send messages. Eligible startups can apply to the Early Stage program, which starts at $33 a month in year one; Fin and Salesforce had announced no change to Intercom pricing as of this review. See the [Intercom vs Zendesk comparison](https://live-chat.reviews/en-us/compare/intercom-vs-zendesk) for how its seat prices compare.

- **Paid plans from:** $29 per seat per month, billed annually
- **Pricing model:** Seats plus AI usage
- **Free plan:** No free plan · 14-day trial
- **EU data hosting:** On some paid plans

## Published prices

| Plan | Price | Source |
| --- | --- | --- |
| Essential | $29 per seat per month, billed annually | [Source](https://www.intercom.com/pricing) |
| Essential | $39 per seat per month, billed monthly | [Source](https://www.intercom.com/pricing) |
| Advanced | $85 per seat per month, billed annually | [Source](https://www.intercom.com/pricing) |
| Advanced | $99 per seat per month, billed monthly | [Source](https://www.intercom.com/pricing) |
| Expert | $132 per seat per month, billed annually | [Source](https://www.intercom.com/pricing) |
| Expert | $139 per seat per month, billed monthly | [Source](https://www.intercom.com/pricing) |
| Fin AI Agent, per outcome | $0.99 per resolution | [Source](https://www.intercom.com/pricing) |
| Fin AI Agent, per sales qualification | $9.99 | [Source](https://www.intercom.com/pricing) |
| Fin Voice, per voice outcome (via sales) | $1.99 | [Source](https://www.intercom.com/pricing) |
| Copilot add-on | $29 per seat per month, billed annually | [Source](https://www.intercom.com/pricing) |
| Copilot add-on | $35 per seat per month, billed monthly | [Source](https://www.intercom.com/pricing) |
| Proactive Support Plus add-on | $99 per workspace per month | [Source](https://www.intercom.com/pricing) |
| Pro add-on | $99 per workspace per month | [Source](https://www.intercom.com/pricing) |
| Early Stage (eligible startups, year 1) | $33 per workspace per month | [Source](https://www.intercom.com/pricing) |

_Verified against the vendor's pages: 2026-09-18 · Prices published in: USD_

## What it costs at 2, 5 and 10 seats

The cheapest published route on Intercom for three team sizes, from list prices. It is the same arithmetic as the free-plan audit tool; your bill may differ.

| Product | 2 seats · 100 conversations a month | 5 seats · 500 conversations a month | 10 seats · 2,000 conversations a month |
| --- | --- | --- | --- |
| Intercom | $78 a month (Essential) | $195 a month (Essential) | $390 a month (Essential) |

_List prices in the vendor's own currency, billed monthly where the vendor offers it, otherwise the annual-billing rate. AI usage, taxes and discounts are not included._

The arithmetic prices every seat on Essential at $39 billed monthly and excludes Fin outcomes, usage-charged channels and add-ons, so the real bill for a team using Fin will be higher.

## What the free plan allows

Intercom has no free plan. The 14-day trial needs no credit card and, according to the pricing page, includes all features, Fin and add-ons, with Fin outcomes unlimited during the trial. After the trial, the cheapest route is Essential at $29 a seat a month on annual billing, which keeps the Intercom branding on the Messenger. Startups that have raised no more than $10,000,000, are not already customers and meet a headcount limit can apply to Early Stage: 93% off in year one, with 300 Fin outcomes a month, falling to 50% and 25% off in the next two years. Intercom states the headcount limit two ways: the pricing page says 15 employees or fewer, the help article says fewer than 15. Leaving the program forfeits the remaining discounts.

## How the AI is billed

Intercom bills Fin AI Agent per outcome, at most one per conversation: $0.99 for a resolution, a procedure handoff or a disqualification, and $9.99 for a sales qualification. Intercom's help article counts a resolution when the customer either confirms the answer was satisfactory or exits without requesting further help after Fin's last answer, so silence is billed as an assumed resolution; the article we read does not state how long the silence must last. A procedure handoff is billed even though a human takes over, if you built the Procedure to end with a handoff. You pay nothing when Fin cannot answer, fails an action or the customer asks for a human, and a resolution is refunded if the conversation is reopened. There is no included allowance on standard plans. Fin Voice costs $1.99 per voice outcome through sales on intercom.com, while fin.ai/pricing still describes voice as custom pricing. Fin on another helpdesk, without Intercom seats, has a minimum of 50 outcomes a month. Intercom claims a 76% average resolution rate in the Messenger; that is the vendor's figure. The [guide to how vendors bill for AI](https://live-chat.reviews/en-us/guides/how-live-chat-vendors-bill-for-ai) compares outcomes with sessions and credits. [Source](https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes)

[Free-plan audit: does your team fit a free live chat plan?](https://live-chat.reviews/en-us/tools/free-plan-audit) · [Per-seat vs per-workspace pricing: what your team size does to the bill](https://live-chat.reviews/en-us/guides/per-seat-vs-per-workspace-pricing) · [How live chat vendors bill for AI](https://live-chat.reviews/en-us/guides/how-live-chat-vendors-bill-for-ai)

> **Scored on a public rubric, from pages you can open.** Every score on this site comes from five published criteria: free-plan usability, cost as you add agents, AI billing clarity, channels and integrations, and data location and compliance. Each price and limit is stored once, links to its source, and shows the same value on every page. Rubric v1.0 · We have not installed or speed-tested these widgets yet, and no page here claims we did. [Read the full method](https://live-chat.reviews/en-us/how-we-review)

## Related pages

- [Intercom review](https://live-chat.reviews/en-us/reviews/intercom)
- [The best Intercom alternatives](https://live-chat.reviews/en-us/alternatives/intercom)

## Sources

- [Shopify integration](https://www.intercom.com/help/en/articles/16188-install-the-shopify-app) — Fin (Intercom) · September 18, 2026
- [WordPress plugin](https://www.intercom.com/help/en/articles/173-install-intercom-on-your-wordpress-site) — Fin (Intercom) · September 18, 2026
- [Intercom pricing](https://www.intercom.com/pricing) — Fin · September 18, 2026
- [Fin pricing](https://fin.ai/pricing) — Fin · September 18, 2026
- [Fin AI Agent outcomes](https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes) — Fin · September 18, 2026
- [Your workspace settings](https://www.intercom.com/help/en/articles/15432088-your-workspace-settings) — Fin · September 18, 2026
- [Early Stage program](https://www.intercom.com/help/en/articles/9361928-early-stage-program) — Fin · September 18, 2026
- [Usage-based channels](https://www.intercom.com/help/en/articles/9061703-usage-based-channels) — Fin · September 18, 2026
- [Regional data hosting](https://www.intercom.com/help/en/articles/6124430-regional-data-hosting) — Fin · September 18, 2026
- [How data is hosted and processed in Intercom](https://www.intercom.com/help/en/articles/8106177-how-data-is-hosted-and-processed-in-intercom) — Fin · September 18, 2026
- [Intercom security](https://www.intercom.com/security) — Fin · September 18, 2026
- [Localize the Messenger to work with multiple languages](https://www.intercom.com/help/en/articles/180-localize-the-messenger-to-work-with-multiple-languages) — Fin · September 18, 2026
- [Use Intercom in your preferred language](https://www.intercom.com/help/en/articles/7035581-use-intercom-in-your-preferred-language) — Fin · September 18, 2026
- [Omnichannel helpdesk](https://www.intercom.com/suite/helpdesk/omnichannel) — Fin · September 18, 2026
- [Intercom live chat](https://www.intercom.com/live-chat) — Fin · September 18, 2026
- [Installing Intercom](https://developers.intercom.com/installing-intercom) — Fin · September 18, 2026
- [About Fin](https://fin.ai/about) — Fin · September 18, 2026
- [Today, Intercom becomes Fin](https://www.intercom.com/blog/today-intercom-becomes-fin/) — Fin · September 18, 2026
- [Salesforce signs definitive agreement to acquire Fin](https://www.salesforce.com/news/press-releases/2026/06/15/salesforce-signs-definitive-agreement-to-acquire-fin/) — Salesforce · September 18, 2026
- [Salesforce completes acquisition of Fin](https://www.salesforce.com/news/press-releases/2026/09/10/salesforce-completes-acquisition-of-fin/) — Salesforce · September 18, 2026
- [Lightspeed customer story](https://fin.ai/customers/lightspeed) — Fin · September 18, 2026
- [Intercom on the Vendr marketplace](https://www.vendr.com/marketplace/intercom) — Vendr · September 18, 2026

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