# Chatwoot pricing explained

> Chatwoot's published prices, what the free plan covers, how AI usage is billed, and worked examples for teams of 2, 5 and 10.

Published: September 18, 2026 · Updated: September 18, 2026 · Prices and limits verified: September 18, 2026 · By the live-chat.reviews team

This page was researched and drafted with AI assistance from the sources listed on it. We have not installed or tested these products ourselves. Method: [How we review](https://live-chat.reviews/en-us/how-we-review)

Chatwoot Cloud bills per agent per month in US dollars: Startups $19, Business $39 and Enterprise $99, with one price per plan and no annual rate shown. Paid plans advertise unlimited conversations under a fair-use policy of roughly 10,000 messages and 10,000 contacts per agent. A team of 2 that only needs website chat fits the free Hacker plan; a team of 5 on Startups pays five times $19 a month, and a team of 10 pays ten times that, because every agent is billed. Self-hosting changes the arithmetic: the Community Edition is $0 per agent, while Premium Support ($19) and the Enterprise Edition ($99) add Captain AI, custom branding and support per agent, and the server bill is yours. The [per-seat vs per-workspace guide](https://live-chat.reviews/en-us/guides/per-seat-vs-per-workspace-pricing) shows where per-agent billing overtakes flat pricing.

- **Paid plans from:** $19 per seat per month, billed monthly
- **Pricing model:** Per seat
- **Free plan:** Yes — Hacker
- **EU data hosting:** No

## Published prices

| Plan | Price | Source |
| --- | --- | --- |
| Startups | $19 per seat per month, billed monthly | [Source](https://www.chatwoot.com/pricing) |
| Business | $39 per seat per month, billed monthly | [Source](https://www.chatwoot.com/pricing) |
| Enterprise | $99 per seat per month, billed monthly | [Source](https://www.chatwoot.com/pricing) |
| Captain AI, 1,000 extra credits | $20 | [Source](https://www.chatwoot.com/pricing) |
| Self-hosted Community Edition | $0 per seat per month | [Source](https://www.chatwoot.com/pricing/self-hosted-plans) |
| Self-hosted Premium Support | $19 per seat per month | [Source](https://www.chatwoot.com/pricing/self-hosted-plans) |
| Self-hosted Enterprise Edition | $99 per seat per month | [Source](https://www.chatwoot.com/pricing/self-hosted-plans) |

_Verified against the vendor's pages: 2026-09-18 · Prices published in: USD_

## What it costs at 2, 5 and 10 seats

The cheapest published route on Chatwoot for three team sizes, from list prices. It is the same arithmetic as the free-plan audit tool; your bill may differ.

| Product | 2 seats · 100 conversations a month | 5 seats · 500 conversations a month | 10 seats · 2,000 conversations a month |
| --- | --- | --- | --- |
| Chatwoot | Free (Hacker) | $95 a month (Startups) | $190 a month (Startups) |

_List prices in the vendor's own currency, billed monthly where the vendor offers it, otherwise the annual-billing rate. AI usage, taxes and discounts are not included._

The cost arithmetic uses Chatwoot Cloud's per-agent list prices, the only rate the pricing page shows, and leaves out self-hosting, server costs and extra Captain AI credits.

## What the free plan allows

| Free plan | Free plan | Source |
| --- | --- | --- |
| Free seats | 2 — capped | [Source](https://www.chatwoot.com/pricing) |
| Conversations | 500 / month — capped | [Source](https://www.chatwoot.com/pricing) |
| Chat history | 30 days — capped | [Source](https://www.chatwoot.com/pricing) |
| Remove branding | No — blocked or missing | [Source](https://www.chatwoot.com/pricing) |
| AI on the free plan | No — blocked or missing | [Source](https://www.chatwoot.com/pricing) |
| Beyond website chat | Chat only — capped | [Source](https://www.chatwoot.com/pricing) |

Chatwoot's free cloud plan, Hacker, covers up to 2 agents and 500 conversations a month on website live chat only, with 30-day data retention. It excludes Captain AI, email and social channels, conversation transcripts, and branding removal, and the fair-use policy caps it at 1,000 contacts and 10 inboxes. Cloud accounts inactive for more than 6 months are scheduled for deletion. The other free route is the self-hosted Community Edition, which the vendor lists at $0 per agent but which leaves hosting, upgrades and backups to you, on a Linux server with at least 4 GB of RAM and 2 CPU cores for production. Chatwoot also says Startups is free for open-source projects. Compare both routes on the [free live chat shortlist](https://live-chat.reviews/en-us/best/free-live-chat-software) and in the [free-plan audit](https://live-chat.reviews/en-us/tools/free-plan-audit).

## How the AI is billed

Chatwoot meters Captain AI in credits. The help center says 1 credit is deducted per AI message or action, which covers each assistant reply, Copilot lookup, rephrase, summary, reply suggestion, label suggestion, automation-triggered model call and audio transcription; the vendor notes the rate may change for other models. Each account gets a monthly allowance: 300 credits on Startups, 500 on Business and 800 on Enterprise, with none on Hacker. Extra credits cost $20 per 1,000, are used after the monthly allowance runs out and expire after 6 months. The catch is the unit: an AI conversation costs 1 credit per AI reply rather than a flat amount per conversation, so per-credit prices do not compare one-to-one with per-conversation pricing elsewhere. When credits run out, the AI action is skipped and the conversation goes to a human agent. Self-hosted Captain requires a paid licence and your own OpenAI-compatible API key, so model costs are paid to the model provider. The [AI billing guide](https://live-chat.reviews/en-us/guides/how-live-chat-vendors-bill-for-ai) compares the units. [Source](https://www.chatwoot.com/hc/user-guide/articles/1765223602-how-ai-credits-work-in-captain)

[Free-plan audit: does your team fit a free live chat plan?](https://live-chat.reviews/en-us/tools/free-plan-audit) · [Per-seat vs per-workspace pricing: what your team size does to the bill](https://live-chat.reviews/en-us/guides/per-seat-vs-per-workspace-pricing) · [How live chat vendors bill for AI](https://live-chat.reviews/en-us/guides/how-live-chat-vendors-bill-for-ai)

> **Scored on a public rubric, from pages you can open.** Every score on this site comes from five published criteria: free-plan usability, cost as you add agents, AI billing clarity, channels and integrations, and data location and compliance. Each price and limit is stored once, links to its source, and shows the same value on every page. Rubric v1.0 · We have not installed or speed-tested these widgets yet, and no page here claims we did. [Read the full method](https://live-chat.reviews/en-us/how-we-review)

## Related pages

- [Chatwoot review](https://live-chat.reviews/en-us/reviews/chatwoot)

## Sources

- [Chatwoot Cloud pricing](https://www.chatwoot.com/pricing) — Chatwoot · September 18, 2026
- [Chatwoot self-hosted plans](https://www.chatwoot.com/pricing/self-hosted-plans) — Chatwoot · September 18, 2026
- [How AI credits work in Captain](https://www.chatwoot.com/hc/user-guide/articles/1765223602-how-ai-credits-work-in-captain) — Chatwoot · September 18, 2026
- [Captain AI credits and billing](https://www.chatwoot.com/blog/captain-ai-credits-and-billing) — Chatwoot · September 18, 2026
- [Fair use policy](https://www.chatwoot.com/fair-use-policy) — Chatwoot · September 18, 2026
- [Chatwoot security](https://www.chatwoot.com/security) — Chatwoot · September 18, 2026
- [Chatwoot home page](https://www.chatwoot.com/) — Chatwoot · September 18, 2026
- [Chatwoot for enterprise](https://www.chatwoot.com/solutions/size/enterprise) — Chatwoot · September 18, 2026
- [Chatwoot integrations](https://www.chatwoot.com/features/integrations) — Chatwoot · September 18, 2026
- [Chatwoot changelog](https://www.chatwoot.com/changelog) — Chatwoot · September 18, 2026
- [Chatwoot handbook: company](https://www.chatwoot.com/hc/handbook/en/categories/company) — Chatwoot · September 18, 2026
- [Chatwoot LICENSE](https://raw.githubusercontent.com/chatwoot/chatwoot/develop/LICENSE) — Chatwoot · September 18, 2026

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Canonical: https://live-chat.reviews/en-us/pricing/chatwoot