# Smartsupp review

> What Smartsupp's free plan documents, what the paid plans cost as you add people, how its AI is billed and where your data is hosted. Scored on a published rubric, with every figure sourced.

Published: 18 September 2026 · Updated: 18 September 2026 · Prices and limits verified: 18 September 2026 · By the live-chat.reviews team

This page was researched and drafted with AI assistance from the sources listed on it. We have not installed or tested these products ourselves. Method: [How we review](https://live-chat.reviews/en-gb/how-we-review)

Smartsupp is a live chat, WhatsApp and Messenger inbox from Brno, Czechia, sold per workspace: Solo covers 1 operator, Plus 3 and Expert 5. Its Mira AI Agent is an add-on billed in blocks of 100 conversations a month, and prices are published in EUR, USD, CZK and PLN. The "Powered by Smartsupp" logo stays on the widget on every plan, paid ones included.

**Bottom line**

- **Best for:** Small online stores with up to three people
- **Not for:** Smartsupp does not suit teams that need an unbranded widget, because the vendor says the logo cannot be removed on any plan.
- **Paid plans from:** €14 per workspace per month, billed annually
- **The catch:** The "Powered by Smartsupp" branding cannot be removed or hidden on any plan, including Expert and Enterprise.

## Score breakdown

**Score: 6.7/10**

| Criterion | Weight | Level | What it means |
| --- | --- | --- | --- |
| Free-plan usability | 25% | 2/5 | A free plan exists, but it is documented as a single seat or fewer than 100 conversations a month, so it works as a demo rather than a support channel. |
| Cost as you add agents | 25% | 4/5 | More than 50 and up to 125 a month. |
| AI billing clarity | 20% | 4/5 | Price and unit are public and defined in writing, including the edge cases, but no allowance is included in any plan, or the AI is only sold in a separate product or a higher tier. |
| Channels and integrations | 15% | 5/5 | Everything in level 4 plus mobile SDKs or voice, and a public app marketplace or API. |
| Data location and compliance | 15% | 2/5 | A data processing agreement and a documented hosting location, but data is hosted outside the EU only, or the vendor's own statements about location conflict. |

> **Scored on a public rubric, from pages you can open.** Every score on this site comes from five published criteria: free-plan usability, cost as you add agents, AI billing clarity, channels and integrations, and data location and compliance. Each price and limit is stored once, links to its source, and shows the same value on every page. Rubric v1.0 · We have not installed or speed-tested these widgets yet, and no page here claims we did. [Read the full method](https://live-chat.reviews/en-gb/how-we-review)

## Key facts

- **Vendor:** [Smartsupp.com, s.r.o. (ABUGO Group)](https://www.smartsupp.com/)
- **Headquarters:** Brno, Czechia · founded 2012
- **Pricing model:** Per workspace
- **Paid plans from:** €14 per workspace per month, billed annually
- **Prices published in:** EUR
- **Free plan:** Yes — Free
- **AI chatbot:** Mira AI Agent — billed per conversation
- **Channels:** Website chat, Email, WhatsApp, Messenger
- **Languages:** Not documented · German: Yes · Spanish: Yes
- **EU data hosting:** Not documented
- **Compliance:** GDPR DPA
- **Integrations:** Shopify, WooCommerce, PrestaShop, Magento, BigCommerce, WordPress, Wix, Squarespace

**Strengths**

- Plus includes 3 operators for one flat price of €30 a month (US$35 in US dollars), so a two- or three-person team pays one price, not one per seat.
- The Free plan includes WhatsApp and Messenger alongside website chat, not website chat alone.
- Mira AI Agent is billed per conversation, and the pricing page defines one: each unique chat session counts once, whatever the number of messages.
- Prices are public in four currencies, with both monthly and annual rates, and the 14-day trial needs no credit card according to the pricing page.
- The integrations page lists Shopify, WooCommerce, PrestaShop, Magento, BigCommerce and WordPress, and paid plans add a mobile SDK and connected email addresses.

**Weaknesses**

- Smartsupp's help centre states the "Powered by Smartsupp" logo is a fixed part of the chat box on every plan, paid plans included.
- Solo and Plus cannot take extra operators: a fourth person means moving to Expert at €99 a month billed monthly.
- Smartsupp's pricing page says all data is stored on EU servers, while its GDPR help article says some data is also stored in the US and other countries.
- No Mira AI Agent conversations are included in any plan beyond a small free test allowance; every block of 100 is extra.
- Exporting conversation history goes through the REST API and webhooks, which the comparison table marks as a paid add-on without a published price.

## What the free plan allows

| Free plan | Free plan | Source |
| --- | --- | --- |
| Free seats | 1 — capped | [Source](https://www.smartsupp.com/pricing/) |
| Conversations | 25 / month — capped | [Source](https://www.smartsupp.com/pricing/) |
| Chat history | 14 days — capped | [Source](https://www.smartsupp.com/pricing/) |
| Remove branding | No — blocked or missing | [Source](https://help.smartsupp.com/en_US/faq/can-remove-chat-box-logo) |
| AI on the free plan | 10, one-off — capped | [Source](https://www.smartsupp.com/pricing/) |
| Beyond website chat | Yes — no practical limit | [Source](https://www.smartsupp.com/pricing/) |

Smartsupp's Free plan covers 1 operator and 25 conversations a month across live chat, WhatsApp and Messenger, with a 14-day chat history. The pricing page says automatic messages count towards that monthly limit, so proactive greetings use up the allowance. Free has no email channel and no AI reply assists, and it is limited to one website. Mira AI Agent can be tried with 10 free conversations, plus 25 more after onboarding tasks. For more than a trickle of chats, the [free-plan audit](https://live-chat.reviews/en-gb/tools/free-plan-audit) shows how Free compares with the other free tiers on the [free live chat shortlist](https://live-chat.reviews/en-gb/best/free-live-chat-software).

[Free-plan audit: does your team fit a free live chat plan?](https://live-chat.reviews/en-gb/tools/free-plan-audit) · [Is a free live chat plan enough for your team?](https://live-chat.reviews/en-gb/guides/is-a-free-live-chat-plan-enough)

## Published prices

| Plan | Price | Source |
| --- | --- | --- |
| Solo (1 operator) | €14 per workspace per month, billed annually | [Source](https://www.smartsupp.com/pricing/) |
| Solo (1 operator) | €20 per workspace per month, billed monthly | [Source](https://www.smartsupp.com/pricing/) |
| Plus (3 operators) | €21 per workspace per month, billed annually | [Source](https://www.smartsupp.com/pricing/) |
| Plus (3 operators) | €30 per workspace per month, billed monthly | [Source](https://www.smartsupp.com/pricing/) |
| Expert (5 operators) | €69 per workspace per month, billed annually | [Source](https://www.smartsupp.com/pricing/) |
| Expert (5 operators) | €99 per workspace per month, billed monthly | [Source](https://www.smartsupp.com/pricing/) |
| Expert, extra operator | €20 per seat per month, billed annually | [Source](https://www.smartsupp.com/pricing/) |
| Expert, extra operator | €29 per seat per month, billed monthly | [Source](https://www.smartsupp.com/pricing/) |
| Enterprise (custom quote, starting price) | €239 per month | [Source](https://www.smartsupp.com/pricing/) |
| Mira AI Agent, per 100 conversations a month | €16 per month, billed annually | [Source](https://www.smartsupp.com/pricing/) |
| Mira AI Agent, per 100 conversations a month | €20 per month, billed monthly | [Source](https://www.smartsupp.com/pricing/) |

_Verified against the vendor's pages: 2026-09-18 · Prices published in: EUR_

Smartsupp prices each plan per workspace with a fixed number of operators: Solo €20 a month for 1, Plus €30 for 3 and Expert €99 for 5, billed monthly, excluding VAT (the same plans cost US$24, US$35 and US$117 in US dollars). Annual billing saves up to 30%, which brings Plus to €21 and Expert to €69 a month. A team of 2 fits Plus, and a team of 5 fits Expert exactly. A team of 10 needs Expert plus five extra operators, which Smartsupp prices at €29 each on monthly billing and €20 on annual billing; on monthly billing that total lands above Enterprise's published starting price of €239, so a ten-person team should ask for an Enterprise quote as well. See the [per-seat vs per-workspace guide](https://live-chat.reviews/en-gb/guides/per-seat-vs-per-workspace-pricing) for why the jump from Plus to Expert matters.

[Smartsupp pricing explained](https://live-chat.reviews/en-gb/pricing/smartsupp)

## How the AI is billed

Smartsupp sells Mira AI Agent in blocks of 100 conversations a month, from 100 up to 5,000, at €20 per block on monthly billing or €16 per block on annual billing (the same figures in US dollars). The pricing page defines the unit: each unique chat session counts as one conversation, regardless of how many messages it contains. When the purchased block runs out, the vendor says you buy more packs in Billing; no automatic overage rate is published and rollover of unused conversations is not documented. Mira's billing period follows the main subscription. Separately, paid plans include AI reply assists for human operators: 50 a month on Solo, 250 on Plus and 500 on Expert. Smartsupp claims Mira can resolve up to 80% of enquiries without a human; that is a vendor claim. Compare the units on the [AI billing guide](https://live-chat.reviews/en-gb/guides/how-live-chat-vendors-bill-for-ai). [Source](https://www.smartsupp.com/pricing/)

## Data hosting and languages

Smartsupp's own pages contradict each other on hosting. The [pricing page](https://www.smartsupp.com/pricing/) says "We store all our data on servers in the European Union"; the [GDPR help article](https://help.smartsupp.com/en/articles/12647741-data-privacy-gdpr) says data is stored "primarily within the EU" and that some data is also stored in the US and other countries. Smartsupp says it signs a data processing agreement with every customer, but no SOC 2 or ISO 27001 certification appears on the pages we read, and the hosting provider and sub-processors are not named. German and Spanish are both available, and the help centre says Mira handles major European languages including Spanish and German; the vendor does not publish a total widget language count. If EU-only storage is a requirement, ask Smartsupp in writing which data leaves the EU, or start from the [EU-hosted shortlist](https://live-chat.reviews/en-gb/best/eu-hosted-live-chat).

> **For buyers in the United Kingdom** Under [PECR regulation 6](https://www.legislation.gov.uk/uksi/2003/2426/regulation/6), as replaced on 5 February 2026, a chat widget must not store or read anything on a visitor's device without consent unless a listed exception applies, and none of the exceptions names live chat. The practical reading is to load the widget's non-essential cookies and local storage only after consent, or when the visitor clicks to open the chat. If the vendor is in the US, the UK-US data bridge covers the transfer only when the vendor's Data Privacy Framework certification includes the **UK Extension**; otherwise you need the IDTA or the UK Addendum. This is general information, not legal advice. [Live chat, privacy and the law in the United Kingdom](https://live-chat.reviews/en-gb/guides/live-chat-privacy-and-the-law)

## Verdict

Smartsupp is a sensible buy for a small online store with one to three people that answers chats on the website, WhatsApp and Messenger and wants one flat monthly price. Plus is the plan that makes the case, and Mira's per-session billing is easier to budget than per-message credits. Look elsewhere if you need the vendor's logo off the widget, if you need a clear EU-only hosting statement, or if the team will grow past three people soon. [Tidio](https://live-chat.reviews/en-gb/reviews/tidio) and [Crisp](https://live-chat.reviews/en-gb/reviews/crisp) are worth comparing, and both appear on the [ecommerce shortlist](https://live-chat.reviews/en-gb/best/live-chat-for-ecommerce).

## Related pages

- [Smartsupp pricing explained](https://live-chat.reviews/en-gb/pricing/smartsupp)
- [Best live chat software in 2026](https://live-chat.reviews/en-gb/best/live-chat-software)

## Frequently asked questions

### Can you remove the Smartsupp logo from the chat widget?

No. Smartsupp's help centre says the "Powered by Smartsupp" branding is a fixed part of the chat box and cannot be removed or hidden on any plan, including all paid plans. If an unbranded widget matters, compare the options on the [small business shortlist](https://live-chat.reviews/en-gb/best/live-chat-for-small-business).

### Is Smartsupp free?

Smartsupp has a Free plan for 1 operator and 25 conversations a month across live chat, WhatsApp and Messenger, with a 14-day history. Automatic messages count towards the monthly limit. Paid plans remove the conversation cap and start at €14 a month billed annually.

### How much does Smartsupp cost for a team of five?

Five people need the Expert plan, which includes 5 operators for €99 a month on monthly billing or €69 on annual billing, excluding VAT. Solo and Plus cannot add operators. Mira AI Agent is extra, in blocks of 100 conversations.

### How much does Smartsupp's Mira AI cost?

Mira AI Agent costs €20 per 100 conversations a month on monthly billing, or €16 on annual billing. One conversation is one unique chat session, whatever the number of messages. No overage rate is published: when the block runs out, you buy another.

### Does Smartsupp store data in the EU?

Smartsupp's pricing page says all data is stored on EU servers, but its GDPR help article says data is stored primarily in the EU with some data also in the US and other countries. Both statements come from the vendor. Ask Smartsupp which data leaves the EU before relying on EU-only storage.

## Sources

- [Smartsupp pricing](https://www.smartsupp.com/pricing/) — Smartsupp · 18 September 2026
- [Can I remove the chat box logo?](https://help.smartsupp.com/en_US/faq/can-remove-chat-box-logo) — Smartsupp · 18 September 2026
- [Data privacy and GDPR](https://help.smartsupp.com/en/articles/12647741-data-privacy-gdpr) — Smartsupp · 18 September 2026
- [AI shopping assistant FAQ](https://help.smartsupp.com/ai-shopping-assistant-faq) — Smartsupp · 18 September 2026
- [Smartsupp integrations](https://www.smartsupp.com/integrations/) — Smartsupp · 18 September 2026
- [About Smartsupp](https://www.smartsupp.com/about/) — Smartsupp · 18 September 2026
- [Smartsupp product updates](https://www.smartsupp.com/product-updates/) — Smartsupp · 18 September 2026
- [Introducing Abugo](https://www.abugo.com/news/introducing-abugo-make-commerce-simple) — ABUGO Group · 18 September 2026

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Canonical: https://live-chat.reviews/en-gb/reviews/smartsupp