# Tidio pricing explained

> Tidio's published prices, what the free plan covers, how AI usage is billed, and worked examples for teams of 2, 5 and 10.

Published: 18 September 2026 · Updated: 18 September 2026 · Prices and limits verified: 18 September 2026 · By the live-chat.reviews team

This page was researched and drafted with AI assistance from the sources listed on it. We have not installed or tested these products ourselves. Method: [How we review](https://live-chat.reviews/en-gb/how-we-review)

Tidio prices by conversation volume, not by seat. Starter costs US$29 a month billed monthly for 100 billable conversations, and Growth runs from US$59 for 250 conversations to US$349 for 2,000; annual billing gives 2 months free, which is why the pricing page, set to annual by default, shows lower figures such as US$24.17. Because 10 seats are included everywhere, a team of 2, 5 or 10 pays the same for the same volume: a team of 2 with light traffic fits Starter, while a team of 5 answering a few hundred chats lands on a mid Growth tier such as US$129, and a busy team of 10 can reach the top Growth tier. Lyro AI Agent and Flows are separate monthly subscriptions added on top, and anything beyond the top Growth tier moves to Plus at US$300 a month plus usage at rates Tidio does not publish. The [per-seat vs per-workspace guide](https://live-chat.reviews/en-gb/guides/per-seat-vs-per-workspace-pricing) explains why this model favours larger teams with low volume, and the [Tidio vs Crisp](https://live-chat.reviews/en-gb/compare/tidio-vs-crisp) comparison sets it against a flat workspace price.

- **Paid plans from:** US$24.17 per workspace per month, billed annually
- **Pricing model:** Tiers by conversation volume
- **Free plan:** Yes — Free
- **EU data hosting:** Yes

## Published prices

| Plan | Price | Source |
| --- | --- | --- |
| Starter (100 conversations) | US$24.17 per workspace per month, billed annually | [Source](https://www.tidio.com/pricing/) |
| Starter (100 conversations) | US$29 per workspace per month, billed monthly | [Source](https://www.tidio.com/pricing/) |
| Growth (250 conversations) | US$49.17 per workspace per month, billed annually | [Source](https://www.tidio.com/pricing/) |
| Growth (250 conversations) | US$59 per workspace per month, billed monthly | [Source](https://www.tidio.com/pricing/) |
| Growth (400 conversations) | US$89 per workspace per month, billed monthly | [Source](https://www.tidio.com/pricing/) |
| Growth (600 conversations) | US$129 per workspace per month, billed monthly | [Source](https://www.tidio.com/pricing/) |
| Growth (800 conversations) | US$159 per workspace per month, billed monthly | [Source](https://www.tidio.com/pricing/) |
| Growth (1,000 conversations) | US$179 per workspace per month, billed monthly | [Source](https://www.tidio.com/pricing/) |
| Growth (1,500 conversations) | US$249 per workspace per month, billed monthly | [Source](https://www.tidio.com/pricing/) |
| Growth (2,000 conversations) | US$349 per workspace per month, billed monthly | [Source](https://www.tidio.com/pricing/) |
| Plus, platform fee (usage billed separately) | US$300 per month, billed monthly | [Source](https://www.tidio.com/pricing/) |
| Lyro AI Agent (50 conversations) | US$32.50 per month, billed annually | [Source](https://www.tidio.com/pricing/) |
| Lyro AI Agent (50 conversations) | US$39 per month, billed monthly | [Source](https://www.tidio.com/pricing/) |
| Lyro AI Agent (100 conversations) | US$75 per month, billed monthly | [Source](https://www.tidio.com/pricing/) |
| Lyro AI Agent (150 conversations) | US$110 per month, billed monthly | [Source](https://www.tidio.com/pricing/) |
| Lyro AI Agent (200 conversations) | US$140 per month, billed monthly | [Source](https://www.tidio.com/pricing/) |
| Lyro AI Agent (300 conversations) | US$210 per month, billed monthly | [Source](https://www.tidio.com/pricing/) |
| Lyro AI Agent (500 conversations) | US$350 per month, billed monthly | [Source](https://www.tidio.com/pricing/) |
| Lyro AI Agent (750 conversations) | US$525 per month, billed monthly | [Source](https://www.tidio.com/pricing/) |
| Lyro AI Agent (1,000 conversations) | US$700 per month, billed monthly | [Source](https://www.tidio.com/pricing/) |
| Flows (2,000 visitors reached) | US$24.17 per month, billed annually | [Source](https://www.tidio.com/pricing/) |
| Flows (2,000 visitors reached) | US$29 per month, billed monthly | [Source](https://www.tidio.com/pricing/) |
| No Tidio branding add-on | US$16.67 per month, billed annually | [Source](https://www.tidio.com/pricing/) |

_Verified against the vendor's pages: 2026-09-18 · Prices published in: USD_

## What it costs at 2, 5 and 10 seats

The cheapest published route on Tidio for three team sizes, from list prices. It is the same arithmetic as the free-plan audit tool; your bill may differ.

| Product | 2 seats · 100 conversations a month | 5 seats · 500 conversations a month | 10 seats · 2,000 conversations a month |
| --- | --- | --- | --- |
| Tidio | US$29 a month (Starter) | US$129 a month (Growth) | US$349 a month (Growth) |

_List prices in the vendor's own currency, billed monthly where the vendor offers it, otherwise the annual-billing rate. AI usage, taxes and discounts are not included._

The worked examples use Tidio's monthly-billing prices read from the pricing page's embedded data, pick the smallest Customer Service tier whose conversation cap covers the scenario, and leave out Lyro AI Agent and Flows, which are billed separately.

## What the free plan allows

| Free plan | Free plan | Source |
| --- | --- | --- |
| Free seats | 10 — capped | [Source](https://help.tidio.com/hc/en-us/articles/5423925248412-The-free-version-and-downgrading-your-account) |
| Conversations | 50 / month — capped | [Source](https://help.tidio.com/hc/en-us/articles/5423925248412-The-free-version-and-downgrading-your-account) |
| Chat history | Not documented — the vendor does not document this | — |
| Remove branding | No — blocked or missing | [Source](https://www.tidio.com/pricing/) |
| AI on the free plan | 50, one-off — capped | [Source](https://help.tidio.com/hc/en-us/articles/13924459295900-The-Lyro-AI-agent-limit) |
| Beyond website chat | Yes — no practical limit | [Source](https://help.tidio.com/hc/en-us/articles/5423925248412-The-free-version-and-downgrading-your-account) |

Tidio's Free plan documents 10 seats, 50 billable conversations a month per project, 100 Flows visitors reached a month, and Messenger, Instagram, WhatsApp and email. The limit is where it stops: at 50 human-handled conversations the help centre says you can no longer see or answer incoming messages. The AI allowance is a one-off 50 Lyro conversations that never resets, which Tidio itself calls basically a form of free trial. The Tidio branding stays, and no plan-specific chat history period is published; the help centre only says live conversations older than 30 days are solved automatically. See how it ranks among [free live chat plans](https://live-chat.reviews/en-gb/best/free-live-chat-software).

## How the AI is billed

Tidio bills its Lyro AI Agent per Lyro conversation from a monthly quota bought separately, from US$39 for 50 conversations up to US$700 for 1,000, which works out at about US$0.78 per conversation on the smallest tier and US$0.70 on the larger ones. A Lyro conversation is any thread in which Lyro replies at least once, however many messages follow, so a chat Lyro touches but does not resolve still uses quota; an immediate handoff to a human is not deducted. The catch is a contradiction: the help centre says a thread closes after 15 minutes of inactivity and a returning visitor's new message is counted again, while the pricing FAQ says a returning customer still counts as a single conversation. The help centre also contradicts itself on whether Lyro Tasks draw on the Flows quota. Pay-per-resolution billing and the headline rate from US$0.50 per conversation apply only to the Plus and Premium plans. The [AI billing guide](https://live-chat.reviews/en-gb/guides/how-live-chat-vendors-bill-for-ai) compares this unit with per-resolution pricing elsewhere. [Source](https://help.tidio.com/hc/en-us/articles/13924459295900-The-Lyro-AI-agent-limit)

[Free-plan audit: does your team fit a free live chat plan?](https://live-chat.reviews/en-gb/tools/free-plan-audit) · [Per-seat vs per-workspace pricing: what your team size does to the bill](https://live-chat.reviews/en-gb/guides/per-seat-vs-per-workspace-pricing) · [How live chat vendors bill for AI](https://live-chat.reviews/en-gb/guides/how-live-chat-vendors-bill-for-ai)

> **Scored on a public rubric, from pages you can open.** Every score on this site comes from five published criteria: free-plan usability, cost as you add agents, AI billing clarity, channels and integrations, and data location and compliance. Each price and limit is stored once, links to its source, and shows the same value on every page. Rubric v1.0 · We have not installed or speed-tested these widgets yet, and no page here claims we did. [Read the full method](https://live-chat.reviews/en-gb/how-we-review)

## Related pages

- [Tidio review](https://live-chat.reviews/en-gb/reviews/tidio)
- [The best Tidio alternatives](https://live-chat.reviews/en-gb/alternatives/tidio)

## Sources

- [Tidio pricing](https://www.tidio.com/pricing/) — Tidio · 18 September 2026
- [Lyro AI Agent](https://www.tidio.com/ai-agent/) — Tidio · 18 September 2026
- [About Tidio](https://www.tidio.com/about/) — Tidio · 18 September 2026
- [The free version and downgrading your account](https://help.tidio.com/hc/en-us/articles/5423925248412-The-free-version-and-downgrading-your-account) — Tidio · 18 September 2026
- [The monthly conversations limit](https://help.tidio.com/hc/en-us/articles/11874534946460-The-monthly-conversations-limit) — Tidio · 18 September 2026
- [The Lyro AI agent limit](https://help.tidio.com/hc/en-us/articles/13924459295900-The-Lyro-AI-agent-limit) — Tidio · 18 September 2026
- [The monthly flow limit](https://help.tidio.com/hc/en-us/articles/5454293485596-The-monthly-flow-limit) — Tidio · 18 September 2026
- [Automatic upgrades](https://help.tidio.com/hc/en-us/articles/13590446473372-Automatic-upgrades) — Tidio · 18 September 2026
- [Chat history](https://help.tidio.com/hc/en-us/articles/5463122747036-Chat-history) — Tidio · 18 September 2026
- [Change and add languages in your chat widget](https://help.tidio.com/hc/en-us/articles/5444549160476-Change-and-add-Languages-in-your-Chat-Widget) — Tidio · 18 September 2026
- [Lyro multilanguage support](https://help.tidio.com/hc/en-us/articles/12643043611036-Lyro-Multilanguage-support) — Tidio · 18 September 2026
- [Privacy Policy and GDPR compliance](https://help.tidio.com/hc/en-us/articles/5462910440220-Privacy-Policy-and-GDPR-Compliance) — Tidio · 18 September 2026
- [How are security matters handled at Tidio](https://help.tidio.com/hc/en-us/articles/5463064556828-How-are-security-matters-handled-at-Tidio) — Tidio · 18 September 2026
- [Tidio trust centre](https://trust.tidio.com/) — Tidio · 18 September 2026
- [Tidio integrations](https://www.tidio.com/integrations/) — Tidio · 18 September 2026
- [Tidio mobile SDK](https://www.tidio.com/mobile-sdk/) — Tidio · 18 September 2026

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Canonical: https://live-chat.reviews/en-gb/pricing/tidio