# Best live chat software, by situation

> One ranked list per buying situation, all scored on the same public rubric.

Published: 18 September 2026 · Updated: 18 September 2026 · Prices and limits verified: 18 September 2026 · By the live-chat.reviews team

This page was researched and drafted with AI assistance from the sources listed on it. We have not installed or tested these products ourselves. Method: [How we review](https://live-chat.reviews/en-gb/how-we-review)

- [Best live chat software in 2026](https://live-chat.reviews/en-gb/best/live-chat-software)
- [Best free live chat software in 2026](https://live-chat.reviews/en-gb/best/free-live-chat-software)
- [Best live chat software for small business](https://live-chat.reviews/en-gb/best/live-chat-for-small-business)
- [Best live chat software for ecommerce](https://live-chat.reviews/en-gb/best/live-chat-for-ecommerce)
- [Best live chat software with an AI chatbot](https://live-chat.reviews/en-gb/best/live-chat-with-ai-chatbot)
- [Best live chat software with EU data hosting](https://live-chat.reviews/en-gb/best/eu-hosted-live-chat)

> **Scored on a public rubric, from pages you can open.** Every score on this site comes from five published criteria: free-plan usability, cost as you add agents, AI billing clarity, channels and integrations, and data location and compliance. Each price and limit is stored once, links to its source, and shows the same value on every page. Rubric v1.0 · We have not installed or speed-tested these widgets yet, and no page here claims we did. [Read the full method](https://live-chat.reviews/en-gb/how-we-review)

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Canonical: https://live-chat.reviews/en-gb/best